Cleaning CRM for Homes and Offices

The cleaning CRM is the customer records side of Home Cleaning Management System. It keeps addresses, preferences, service history, loyalty points and feedback for every home and office, so anyone answering the phone sees earlier visits.

Share your requirements

Records kept by address

Address and access

Floor, gate timing and who holds the key are stored where the scheduler can read them. Access notes travel with the job.

Preferences

Preferred cleaner, products that must not be used on a floor, and whether a pet stays shut in.

Visit list

Date of the last clean, the service booked and the cleaner who went, listed for each address. Nothing is looked up in a diary.

Feedback and loyalty

Rating on the booking

A rating goes against that visit and the cleaner who did it. It does not vanish into an average.

Complaints followed

What went wrong and what was done about it stays on the customer record, so the next call starts with the history in front of the office.

Loyalty points

Points earned by a regular household are kept beside its bookings.

Finding the next booking

Customers who stopped

Households with no visit this month are listed for a call or a message.

Due for a deep clean

A flat that has had only regular visits for a year can be listed for a deep-clean offer ahead of a festival season.

Enquiries not yet won

People who asked and did not book stay on record with what they asked for. Follow-up is a person’s job.

FAQ

Frequently asked questions

Can we check when we last cleaned a particular flat?

Yes. Service history sits on the address with the date, the service and the cleaner. It is the first screen the office opens when a phone rings.

What happens to the customer list we keep in Excel?

It comes across during set-up, with addresses and notes. GullySystem checks a sample with you before go-live, and the office retypes nothing.

Does the cleaning CRM treat office clients differently from homes?

No. Both are kept the same way, with visits attached to the address. An office client usually carries a contract and a monthly bill, and both sit on the same record.

Talk to us

Tell us what you need.

Share your requirements and one of our engineers will come back to you within one business day.

What happens after you share your requirements

A senior engineer reads your answers. Nobody phones first.
Within one business day you get a written note: what we understood, what we would start with, and the questions we still have.
If it fits, a proposal follows with the order of work, what we need from you and what you receive at each step.
No call is booked and nothing is paid until you have read the note. Your details stay with us.

Start with your requirements

Seven short steps that tell us what you need. A senior engineer reads them before anyone gets in touch.