A Cleaning CRM That Remembers the Flat, Not Only the Customer
The cleaning CRM is the customer relationship management side of Home Cleaning Management System. It keeps addresses, preferences, service history, loyalty points and feedback for every home and office on your books. Whoever picks up the phone can see when you were last there and what was said about that visit.
The house has its own record
A customer changes her number. The flat stays where it is.
Address and access
Floor, gate timing and who holds the key, kept where the scheduler can actually read them.
Preferences
Which cleaner she asks for, what must not be used on the floor, whether the dog stays shut in.
Every visit listed
When you last cleaned, what service it was, and who went that day.
Feedback kept where it belongs
An average rating tells you nothing useful.
Rating on the booking
A rating goes against that visit and the cleaner who did it, rather than into a pool of numbers.
Complaints followed
What went wrong and what was done about it, so the next call does not start as a fresh argument.
Loyalty points
Points earned by a regular household sit on the same record as her bookings.
Finding the next job
The cheapest booking comes from a customer you already have.
Customers who stopped
Households with no visit this month, ready for a call or a message.
Due for a deep clean
A flat that has had only regular visits all year is a conversation worth having, and the time to have it is before the festival rush.
Enquiries not yet won
People who asked and did not book stay on record with what they had asked for.
Frequently asked questions
Can we check when we last cleaned a particular flat?
Yes, the service history sits on that address with the date, the service and the cleaner who went. It is the first screen the office opens when a phone rings.
What happens to the customer list we keep in Excel?
It comes across when the system is set up, addresses, notes and all. Your office retypes nothing. GullySystem checks a sample with you before go-live.
Does the cleaning CRM treat office clients differently from homes?
No, both are kept the same way, with visits attached to the address. An office client usually carries a contract and a monthly bill, and those sit on the same record.
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