She Says Three Massages Are Left
She bought six in February. Your register says four have been used, the girl who wrote that has left, and the client is standing at the desk quite certain about her number. You give in, because you always give in.
Counted at the moment of the service
Sold once, on a bill
Six massages, what she paid, the date it starts and the date it runs out. One record, not a note in a diary.
One visit off at billing
She has the massage, it comes off the package there and then. Not written down afterwards by somebody who may forget.
Read at the desk, in front of her
Visits used and visits left, on her profile, while she is standing in front of you.
Renewal before it lapses
Packages coming to an end read as a list. Ringing her in week eleven works. Ringing in week twenty does not.
Memberships and loyalty points
A membership that gives a standing discount is applied at billing rather than remembered. Points build up from visits and purchases and come off as a discount or a free service when she redeems them. Set the rules once, at the rate you can actually afford.
A package is money you owe in service
Sell a big one in March and you are committed to the therapist hours to deliver it, at today’s prices, whenever she turns up. How big that commitment has grown is visible, which is the point of counting it. Whether the discount you offered was wise is a decision the software cannot make for you, and salons get this wrong far more often than they admit.
Frequently asked questions
Can a package be shared between a mother and daughter?
Where you allow it, yes, and clients ask for this constantly. It is set up as your rule, so the desk is not deciding it case by case.
What happens when a package expires unused?
The balance stays visible and the decision stays yours. Most owners honour it quietly and ring the client, because the alternative is losing her.
Can a package cover different services?
Yes, if that is how you sell it. A ten-visit card usable across services is set up as that, and each visit comes off at billing.
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