Dealer Returns and Damage Claims
Damage, shortage and scheme claims are raised against the invoice with photographs and followed until settled. A credit note closes each claim and returns goods to stock.
Claims agreed by phone
Returns are often agreed by phone between two people, and nobody writes them down. Later, only trust records the arrangement. A claim raised against the invoice gives that arrangement a record.
How a claim runs
What can be reviewed later
- Returns and credit notes against their invoices
- Claims open, by dealer and by age
- Damage by item, which sometimes points at the packing
- Scheme claims settled for the month
Frequently asked questions
Does it decide whether a claim is genuine?
No. A person who knows the dealer and the item reviews the photographs and decides. The module links the claim, the decision and the credit note into one chain instead of three conversations.
What if goods come back without a claim being raised?
Yes, a return can be entered when the lorry arrives, against the original invoice. Stock moves and the credit note follows. The photographs are missing, which matters if damage is later disputed.
Will our accountant see the credit notes?
Yes. Credit notes leave as a file the accountant imports under their own ledger names, along with invoices and receipts. Claim history and photographs stay here.
Tell us what you need.
Share your requirements and one of our engineers will come back to you within one business day.
What happens after you share your requirements
- A senior engineer reads your answers. Nobody phones first.
- Within one business day you get a written note: what we understood, what we would start with, and the questions we still have.
- If it fits, a proposal follows with the order of work, what we need from you and what you receive at each step.
- No call is booked and nothing is paid until you have read the note. Your details stay with us.
Start with your requirements
Seven short steps that tell us what you need. A senior engineer reads them before anyone gets in touch.
Share your requirements