Text Classification, Summarisation and Sentiment Tagging
Classification, summarisation and sentiment work on the written half of your records, such as complaint remarks. Each gets a category, a tone and a summary, so free text becomes countable fields.
Free-text remarks in service records
Most service records have a free-text remarks column. It often holds the real reason customers are unhappy, and no report can read a paragraph. A supervisor might read fifty remarks, but reading thousands is not practical. Once each remark carries a category and a tone, the pattern becomes a chart an operations head can act on.
What gets done to the text
Mixed-language text as it is written
Records are often not in tidy English. Local languages typed in English letters, abbreviations, half sentences and a model number in the middle are normal. Accuracy is therefore tested on your own text and not on a clean sample. Categories are tuned until your supervisor agrees with the labels on a batch they read themselves.
Frequently asked questions
Does this handle non-English and regional-language text?
Yes, including the mixed typing most businesses produce. Accuracy varies by language and by how much of your own text is available to tune against, and it is reported per language.
Who decides the categories?
You do, usually starting from a list your team already uses informally. A first pass over old records often reveals a category nobody had named, and it is added before anything is fixed.
Can the results feed our existing reports?
Yes. The category, tone and summary are written back as fields against each record, so your dashboards and scheduled reports treat them like any other column.
What if our volume of text is small?
Then a person can read it. This work pays off only when the volume passes what anybody will read.
Tell us what you need.
Share your requirements and one of our engineers will come back to you within one business day.
What happens after you share your requirements
- A senior engineer reads your answers. Nobody phones first.
- Within one business day you get a written note: what we understood, what we would start with, and the questions we still have.
- If it fits, a proposal follows with the order of work, what we need from you and what you receive at each step.
- No call is booked and nothing is paid until you have read the note. Your details stay with us.
Start with your requirements
Seven short steps that tell us what you need. A senior engineer reads them before anyone gets in touch.
Share your requirements