Software Solutions for Luggage and Travel Goods E-commerce Businesses
Luggage is bought for a journey, so size, weight and durability decide the sale. Cases are bulky to ship, easy to damage in transit and sold with a warranty on wheels, handles and zips. Sellers online need exact dimensions as data, set pricing, sound parcel handling and a way to record serial numbers and claims.
Sell luggage online with sizes, weights and warranty records a traveller can rely on.
A suitcase is judged on its shell, its wheels and its weight, and the buyer cannot test any of them. The page therefore has to state measurements, materials and warranty terms in plain figures, and the order has to carry a serial number.
Luggage also sells in waves. Holidays, wedding seasons and student admissions each send orders at once, and a stockroom of large boxes has to cope. Returns are costly because every case is bulky.
Luggage brands selling online
A brand designs a few ranges in several sizes and colours, sells through its site, and holds stock in one warehouse.
Travel goods shops with a web store
A shop lists suitcases, bags and accessories online while keeping its counter, and draws on one stock record.
Distributors serving shops and agents
A distributor sells cartons of luggage to retailers, travel agents and corporate buyers, each on negotiated terms.
The workflow for luggage.
- 1
Range and size-class set-up
A range is created with its size classes, shell type, colours and weight. Each size and colour is counted as its own item.
- 2
Listing with measured detail
External and internal dimensions, empty weight and capacity are published, along with wheel and handle details and the warranty term.
- 3
Order and serial capture
The chosen size and colour is held at checkout. The serial number of the case that ships is written onto the order.
- 4
Carton check and dispatch
The case is inspected, boxed and handed to a carrier that accepts bulky parcels. Its weight and size are logged.
- 5
Delivery and damage report
A buyer who finds a dent or a broken wheel reports it with photographs, and the claim is tied to the carrier’s record.
- 6
Warranty, repair and return
A fault under warranty is routed to repair, a spare part or replacement, and a return is inspected before the case is resold.
The challenges, and what they cost.
What is specific to this trade.
These are requirements we would confirm in discovery. They describe what the solution may need to handle. They are not features that already exist.
- External and internal dimensions, empty weight and litre capacity held as fields
- Serial numbers recorded at dispatch and tied to the buyer and the warranty term
- Bulky-parcel shipping rules with damage reporting that links to the carrier
- Sets and bundles whose parts are held together in stock
- Spare parts such as wheels and handles stocked as items a claim can draw on
What we would build for luggage.
Chosen from the commerce capabilities this business needs, not a list of everything.
Who works in the system, and what each can do.
What it would connect to.
An integration is confirmed only after its API, access and scope are checked. A connection that updates on a schedule is described as scheduled, not real-time.
- The shop’s counter stock and sales data, where the cases are also sold in a store
- Cash-on-delivery limits by order value, with the courier’s remittance matched to orders
- Pincode serviceability checked on the product page
- A repair centre’s job sheet, where repairs are done by a partner
- Order and delivery messages by WhatsApp or SMS, sent from templates you approve
How the work runs, and what we need from you.
What you provide
- Your ranges, with size classes, dimensions and weights as measured by you
- Your warranty terms and the kind of claims you receive
- A month of dispatch records showing carrier and damage reports
Define size classes once
We settle what cabin, medium and large mean in your range, since every listing and filter uses those terms.
Build the claim route
Warranty and damage claims are drawn up with your repair desk and run on trial cases before launch.
Begin with one range
A single range goes live first, and its dispatches and claims are watched before others are added.
What you receive.
- A range structure for size classes, dimensions, weights and colours
- Serial number and warranty register
- Bulky-parcel shipping rules and damage reporting
- Bundle and set pricing
- A training session for the team that handles orders each day
How progress is judged.
Measures are agreed against your own baseline. We do not promise a result in advance.
- Cases reported damaged on arrival, by carrier
- Warranty claims closed with a part, repair or replacement
- Share of listings with full dimensions and weights
Selling at home and abroad.
The kinds of luggage business we cover.
Suitcases
Sell suitcases and nested sets with a serial number and warranty record behind every case.
Learn moreCabin Luggage
Show external size with wheels and handle, and let buyers check against their airline.
Learn moreChecked Luggage
Ship large cases safely, state weights clearly and settle damage claims with evidence.
Learn moreDuffel Bags
Sell wheeled and carry duffels, and take team orders with names and logos.
Learn moreLuggage Accessories
Link tags, locks, covers and packing cubes to the cases they suit, and sell them as add-ons.
Learn moreLuggage and Travel Goods E-commerce & Order Software
Configured implementation
No GullySystem product covers luggage. The store, size data and order flows sit on a storefront platform that you and we select in discovery, and extensions are scoped for anything the platform cannot do.
Read about the softwareExisting GullySystem products that apply
Questions about luggage e-commerce.
Is there a luggage store product from GullySystem?
No. No GullySystem product is made for luggage. The storefront sits on a platform selected with you early on, and extensions cover whatever that platform cannot do.
Can it stop cases arriving damaged?
No. It cannot change how a carrier handles a box. It records weight, packing and photographs so a claim can be settled quickly, and helps choose carriers.
Can we record warranty by serial number?
Yes. The serial number is captured at dispatch and linked to the sale and to the warranty term you set.
Can retailers order from the same system?
Where the business supplies the trade, a trade ordering route can be added, and its scope is assessed in discovery.
Talk through your commerce requirement.
Describe what you sell, where you sell it and what is slowing you down. An engineer will reply within one business day.
- No obligation
- A reply within one business day
- Your details stay private