Software Solutions for Suitcase Brands and Sellers
Suitcases are sold singly and in nested sets, in hard and soft shells, with warranty on wheels, handles and zips. A buyer who needs a repair expects the seller to know when the case was bought and which one it is. Sellers online need serial numbers, set pricing and a claim and spare-part route.
Sell suitcases and nested sets with a serial number and warranty record behind every case.
A suitcase that fails on the second trip has a seller to answer to. The record of which case it was, when it was sold and what part it needs is what turns a complaint into a repair.
Suitcase makers and brands
A brand sells hard and soft cases in nested sets and in single sizes, with a warranty it states on the page.
Travel goods retailers
A retailer sells several brands, each with its own warranty terms and repair arrangements.
Distributors with repair duty
A distributor sells to shops and handles claims on their behalf, so it needs a record of each case.
The workflow for suitcases.
- 1
Set and size choice
A buyer chooses a single case or a nested set. The set holds every size in stock before the order is accepted.
- 2
Serial number at dispatch
A scanner reads the serial number at packing, and it is attached to the sale together with the warranty start date.
- 3
Warranty registration
The buyer’s order is the proof of purchase, and a registration page confirms the term and the parts it covers.
- 4
Claim by serial number
A claim is opened with the serial number and photographs. The desk checks warranty status and decides repair, part or replacement.
- 5
Spare parts and repair
A wheel or handle is ordered from the parts stock, or the case is collected for repair, and the outcome is saved on the record.
The challenges, and what they cost.
What is specific to this trade.
These are requirements we would confirm in discovery. They describe what the solution may need to handle. They are not features that already exist.
- Serial number capture at dispatch, with a warranty term tied to each
- Sets with every size held together
- Spare parts stocked as claimable items
- A claim route with a decision and an outcome recorded
What we would build for suitcases.
Chosen from the commerce capabilities this business needs, not a list of everything.
Who works in the system, and what each can do.
What it would connect to.
An integration is confirmed only after its API, access and scope are checked. A connection that updates on a schedule is described as scheduled, not real-time.
- A repair centre’s job sheet, if repairs are done by a partner
- A courier partner for pickup of faulty cases, once its terms are reviewed
- Counter sales records from the shop, where cases also sell in a store
How the work runs, and what we need from you.
What you provide
- Your warranty terms for each range
- A sample of claims and what was done
- The parts you replace most often
Agree what warranty covers
Terms by range are written out first, since the claim route applies them.
Run claims on past cases
A handful of past claims are replayed through the new route to see where it fails.
What you receive.
- Serial and warranty register
- Set builder
- Spare parts catalogue
- Claim route and desk screens
How progress is judged.
Measures are agreed against your own baseline. We do not promise a result in advance.
- Claims opened with a serial number on file
- Time from claim to outcome, against your own baseline
Selling at home and abroad.
Warranty rights and the way they are described differ by country, and repairs across borders add shipping and duty. Your adviser states the terms for each market.
The wider requirements for luggage are on the Luggage page.
Related subcategories.
Suitcase E-commerce & Warranty Claims Software
Custom software solution
Standard storefronts do not track a serial number from dispatch to repair, so the warranty register and claim desk are built to order. They sit beside the store and are not an existing GullySystem product.
Read about the softwareExisting GullySystem products that apply
Questions about suitcases e-commerce.
Can serial numbers be scanned at packing?
Yes. A scanner reads the code and ties it to the order. Cases without a readable serial are held for a person to check.
Can a buyer register a warranty online?
Yes. The order serves as proof, and a registration page repeats the term you set.
Can we sell a nested set as one order?
Yes. All sizes are held at purchase, and the set is shown as unavailable if any is missing.
Talk through your commerce requirement.
Describe what you sell, where you sell it and what is slowing you down. An engineer will reply within one business day.
- No obligation
- A reply within one business day
- Your details stay private