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GullySystem
E-commerce software · Custom software solution

Suitcase E-commerce & Warranty Claims Software

This solution records the serial number of every suitcase sold, registers its warranty, and runs claims through assessment, spare parts and repair or replacement. Suitcase brands and distributors commission it, and it runs beside an ordinary online store.

Discuss your requirementThe business view

Product status

Custom software solution, built to your requirements

Standard storefronts do not track a serial number from dispatch to repair, so the warranty register and claim desk are built to order. They sit beside the store and are not an existing GullySystem product.

There is no published price, free trial or live demo for this solution. Scope and cost are settled in a written proposal after discovery.

Purpose and users

The system treats a suitcase as an individual item with a history. A claim then starts from the serial number instead of a description.

Whether a fault is covered is not for the system to say. It applies the terms you set and shows what happened.

  • Warranty desk
  • Warehouse team
  • Customer care
  • Repair partners
  • Owners
Modules

What is in the system.

Serial register

A serial number, sale date, buyer and warranty term for each case.

Claim desk

Claims with photographs, status checks and decisions.

Parts stock

Wheels, handles and zips with counts and reorder levels.

Repair tracking

Cases sent for repair with their return dates.

Workflows

How the work runs through it.

Sale to registration

A case is sold, its serial is scanned and the warranty term starts from delivery.

Claim to outcome

A claim is opened, assessed, resolved by a part, repair or replacement, and the case record is updated.

Catalogue and product data

What each product record holds.

Warranty terms

Period and covered parts for each range.

Parts list

Parts mapped to the ranges they fit.

Serial format

Format rules for scanning and checking.

Pricing and order rules

How prices and orders are set.

Set pricing

Set prices that are lower than the single sizes.

Out-of-warranty repairs

A quote for repairs outside warranty, at charges you set.

Parts orders

A parts order raised against a claim.

Stock and fulfilment

From stock to the doorstep.

Serial capture

A scan at packing that cannot be skipped.

Parts stock

Counts and reorder levels for spare parts.

Collection and return

A faulty case is collected and the repaired one delivered back. Both legs are logged.

Payments, returns and refunds

Taking money and giving it back.

Credits and replacements

A credit or a replacement raised against the claim, under rules you set.

Paid repairs

Payment taken for an out-of-warranty repair before the work begins.

Admin controls and reporting

What the team can see and change.

Claims

Open claims, outcomes and average time to settle, split by range so weak products stand out.

Parts

Parts used by range. It guides what to hold.

Integrations

What it connects to, and on what terms.

Storefront

Linked to the store so the order supplies buyer and date.

Repair partners

Job sheets passed to a partner, scoped once the partner shares how it works.

Couriers

Pickup booking for faulty cases, after carrier terms are reviewed.

Deployment

How it is set up and run.

Built to order

Designed with you, and hosted either by us or by a cloud provider under your name.

Staged

Serial register first, then claims, then parts stock.

Customisation boundaries

What can change, and where the edge is.

What can change

Warranty terms, claim stages and part lists follow your ranges.

Where the edge is

Decisions on coverage stay with your desk.

Migration and training

Moving over and getting people ready.

Existing records

Serial numbers and past claims come from your sheets where they exist.

Training

The warranty desk practises on past claims.

Support scope

What support covers.

What is covered

Fixes and routine questions follow the terms in your proposal.

What is separate

New ranges and markets are scoped on their own.

More in Luggage

Related solutions.

Existing products

What already exists.

Wholesale and B2B Ordering Software

A price-list ordering portal for dealers and retailers, wired to stock, credit limits and dispatch.

Learn more
Services

How it gets built.

For the business side, see Software solutions for suitcases e-commerce.

Common questions

Questions about this solution.

Is a warranty system available today?

No. Work starts after discovery, and nothing is described as live until you have accepted it.

Can it judge whether a fault is covered?

No. It applies your terms and records the decision. A person makes it.

Is a price or trial published?

Neither is published. Scope and cost appear in a written proposal.

Requirement discussion

Talk through your commerce requirement.

Describe what you sell, where you sell it and what is slowing you down. An engineer will reply within one business day.

  • No obligation
  • A reply within one business day
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