E-commerce software · Configured implementation

Power Tool E-commerce & Warranty Tracking Software

A power tool store with a serial and warranty register, battery platform compatibility, kit and bare options and a repair tracker. The tracker follows a tool to the service centre and back. A commerce system chosen at scoping carries it.

Discuss your requirement The business view

Product status

Configured implementation on a commerce platform chosen in discovery

A ready-made commerce system chosen at scoping runs the store, and a serial register and repair tracker are added to it. No existing GullySystem product covers this.

There is no published price, free trial or live demo for this solution. Scope and cost are settled in a written proposal after discovery.

Purpose and users

The aim is a record that outlives the sale. A claim or a repair starts from the order and the serial, not from a long search through old invoices kept in different places.

It does not repair tools or decide warranty. The maker and the service centre do both.

Warehouse teams
Service coordinators
Sales advisers
Trade customers

Modules

What is in the system.

Serial register

Serial, sale date and warranty terms against each tool sold.

Platform map

Batteries, chargers and tools grouped by range.

Kit options

Bare and kit forms of one tool, each with its contents.

Repair tracker

From report to return, with the service centre and dates.

Workflows

How the work runs through it.

Sale to register

A tool is packed. Its serial is scanned and saved, and the warranty record is created from the order.

Fault to repair

After a fault is reported, a repair is booked and its progress is visible to both sides.

Catalogue and product data

What each product record holds.

Specifications

Power, voltage, chuck size and speed as fields.

Platform

A field that places each tool or battery in a range.

Box contents

A list of what ships with each kit.

Pricing and order rules

How prices and orders are set.

Kit and bare prices

Each form priced separately.

Trade rates

Agreed rates for account customers.

Extended cover

An optional add-on, where the maker offers one.

Stock and fulfilment

From stock to the doorstep.

Serial-level stock

Tools counted by model, with serials noted on the way out.

Battery parcels

Flagged so only carriers that accept them are offered.

Replacement

A replacement is raised from a repair, and the serial on the record is swapped to the new unit.

Payments, returns and refunds

Taking money and giving it back.

Payments

Online payment for individuals and account terms for workshops.

Returns

Unused tools under your terms. Faulty tools through the repair route.

Admin controls and reporting

What the team can see and change.

Roles

Service staff see the register. Sales staff do not see trade rates.

Reports

Repairs open by service centre, and warranty claims by model and month.

Integrations

What it connects to, and on what terms.

Makers

Warranty portals only where access is confirmed.

Service centres

A shared sheet or login, as each agrees.

Carriers

Added after each states its battery limits.

Deployment

How it is set up and run.

Configured build

The store is opened under your own ownership, on the commerce system chosen at scoping.

Register first

The serial register goes live before the repair tracker.

Customisation boundaries

What can change, and where the edge is.

What can change

Where the edge is

Warranty decisions stay with the maker.

Migration and training

Moving over and getting people ready.

Past sales

Serials from past invoices are loaded where they were kept.

Training

A session for warehouse and service staff.

Support scope

What support covers.

Scope

Fixes to the register and repair flow, with contacts named.

Outside scope

New maker integrations are quoted separately.

What already exists.

Wholesale and B2B Ordering Software

A price-list ordering portal for dealers and retailers, wired to stock, credit limits and dispatch.

Learn more

Services

How it gets built.

For the business side, see Software solutions for power tools e-commerce.

Common questions

Questions about this solution.

Does a ready product exist for power tool warranty tracking?

No. This is a configured implementation.

Can we load old serials?

Where past invoices recorded them, yes. Missing ones stay missing.

Does it talk to the maker’s systems?

Only where access is confirmed. Otherwise you pass details on.

Requirement discussion

Talk through your commerce requirement.

Describe what you sell, where you sell it and what is slowing you down. An engineer will reply within one business day.

No obligation
A reply within one business day
Your details stay private