Every Enquiry With a Name and a Next Date
A family asks about Coorg on Saturday evening. On Monday nobody is sure whether Priya replied, or whether the enquiry is still sitting unopened in the shared inbox.
One list, whatever the door it came through
Source recorded, always
Website form, a portal, a WhatsApp message, a walk-in, or the client who came back after two years. Six months later you know which doors actually brought work.
An executive against each one
Assigned when it lands, not when somebody feels like it. An enquiry with no name on it shows on its own list until it has one.
A next follow-up date
Every open enquiry carries one. The morning list is simply the enquiries due today, which is the only list a desk executive needs before eleven.
What was said last time
He wants to travel after the exams. She is comparing with another agent. Short notes, on the enquiry, so the next call does not start from nothing.
When it turns into a file
The enquiry becomes a trip file and carries its history with it.
- The travellers, the dates and the rough budget already captured
- The itinerary built on the file, then the costing behind it
- The quotation, and each revision after it
- The reason a lost enquiry was lost, written in plain words
The part worth saying plainly
Lost reasons only help if they are honest
Price is the easy answer and it is often wrong. Desks that write what actually happened, such as a slow reply or a hotel the guest did not like, learn something from the list at the end of a season.
It will not answer for you
No automatic reply goes to an enquiry. The message a guest gets comes from your executive, because a Coorg question and a Europe question do not deserve the same three lines.
Frequently asked questions
Can enquiries from our website land here directly?
Yes, where your site can post the form to us, which is agreed when the system is set up. Portal and WhatsApp enquiries are usually entered by the desk in a few seconds.
Can an executive see only his own enquiries?
Yes. Executives see their own files and the ones shared with them, and the manager sees everything.
What happens to an enquiry nobody follows up?
It stays open, overdue, on the list. Nothing closes itself, which is deliberate, because a quietly closed enquiry is a lost one that never got counted.
Tell us what you need.
Send a short brief and one of our engineers will come back to you — usually the same day.
- No obligation
- We reply the same working day
- Your details stay private