Travel Enquiry Desk with Follow-Up Dates
Enquiries from the website, portals, WhatsApp and walk-ins go into one list, each with a source, an executive, a next follow-up date and, when lost, a reason.
One list, whatever the door it came through
When it turns into a file
The enquiry becomes a trip file and carries its history with it.
- The travellers, the dates and the rough budget already captured
- The itinerary built on the file, then the costing behind it
- The quotation, and each revision after it
- The reason a lost enquiry was lost, written in plain words
What it does not do
Frequently asked questions
Can enquiries from our website land here directly?
Yes, where the site can post the form to us, and how that works is settled with the agency before launch. Portal and WhatsApp enquiries are usually entered by the desk.
Can an executive see only his own enquiries?
Yes. Executives see their own files and the ones shared with them, and the manager sees everything.
What happens to an enquiry nobody follows up?
It stays open and overdue on the list. Nothing closes itself, so a quietly closed enquiry never goes uncounted.
Tell us what you need.
Share your requirements and one of our engineers will come back to you within one business day.
What happens after you share your requirements
- A senior engineer reads your answers. Nobody phones first.
- Within one business day you get a written note: what we understood, what we would start with, and the questions we still have.
- If it fits, a proposal follows with the order of work, what we need from you and what you receive at each step.
- No call is booked and nothing is paid until you have read the note. Your details stay with us.
Start with your requirements
Seven short steps that tell us what you need. A senior engineer reads them before anyone gets in touch.
Share your requirements