The Guest Who Calls at Eleven at Night
He is at the hotel reception in Manali and the property cannot find the booking. He deleted the WhatsApp message with the voucher. Somebody in your office has to send it again, now.
Everything the guest travels with
Hotel and transport vouchers
Raised from the confirmed booking, carrying the confirmation number, the dates, the room category and the meal plan. Not retyped, so the number cannot be wrong.
Tickets and visa papers
Air and rail tickets, the visa and whatever the consulate returned. All held against the traveller on the file.
Insurance and the rest
The policy, the forex receipt, the letter for the hotel. Whatever your desk hands over, kept in one place.
Sent again in a minute
Any executive on duty opens the file and forwards what is needed. No hunting through the personal chat of an executive who is asleep.
Who can open them
Passports and identity papers are not ordinary attachments. They open only for the executives working that file.
- Documents held against the file and the traveller they belong to
- Restricted to the executives on that file, and to the manager
- Who may open a passport or a ticket, decided by you at set-up
- Available to whoever is on duty, which is the point of keeping them here
The honest limit
A voucher is a document, not a guarantee
Your voucher says what your supplier confirmed. When a property has overbooked, the voucher is what your executive argues with, and the argument is still a phone call at eleven at night.
Somebody has to upload the ticket
Tickets and visas reach the file because a person puts them there. Nothing is fetched from an airline or a consulate, and no booking is issued from this screen.
Frequently asked questions
Are vouchers in our own format?
Yes, with your letterhead and the terms you print. They are set up once, from the voucher you send today.
Can the guest get everything in one message?
The papers for a trip can be sent together on WhatsApp or email from the office. Most desks send them again on the day before travel.
What if a booking changes after the voucher went out?
The voucher is raised again from the corrected booking and resent, the file shows both, and the guest is told by a person, not by a silent replacement.
Tell us what you need.
Send a short brief and one of our engineers will come back to you — usually the same day.
- No obligation
- We reply the same working day
- Your details stay private