Vouchers and Travel Documents on the Trip File

Hotel and transport vouchers, tickets, visa papers and insurance are held on the trip file. Any executive on duty can send them again to a guest who asks.

Share your requirements

Everything the guest travels with

Hotel and transport vouchers

Vouchers are raised from the confirmed booking and carry the confirmation number, the dates, the room category and the meal plan. Nothing is retyped.

Tickets and visa papers

Air and rail tickets, the visa and whatever the consulate returned are held against the traveller on the file.

Insurance and the rest

The policy, the forex receipt and the letter for the hotel are kept with them. Whatever the desk hands over stays in one place.

Sent again on request

Any executive on duty opens the file and forwards what is needed, without hunting through another executive’s personal chat for a message sent long ago.

Who can open them

Passports and identity papers are not ordinary attachments. They open only for the executives working that file.

Documents held against the file and the traveller they belong to
Restricted to the executives on that file, and to the manager
Who may open a passport or a ticket is decided by you at set-up
Available to whoever is on duty, which is the reason for keeping them here

The limits

A voucher records what was confirmed

The voucher states what the supplier confirmed. If a property has overbooked, the executive still has to settle it with the property by phone. The file keeps the record.

Somebody has to upload the ticket

Tickets and visas reach the file because a person puts them there. Nothing is fetched from an airline or a consulate, and no booking is issued from this screen.

FAQ

Frequently asked questions

Are vouchers in our own format?

Yes, with the agency’s letterhead and the terms it prints. They are set up once, from the voucher the agency sends today.

Can the guest get everything in one message?

Yes. The papers for a trip can be sent together on WhatsApp or email from the office, so the guest keeps one message and not several.

What if a booking changes after the voucher went out?

The voucher is raised again from the corrected booking and resent. The file shows both versions, and the guest is told by a person and not by a silent replacement.

Talk to us

Tell us what you need.

Share your requirements and one of our engineers will come back to you within one business day.

What happens after you share your requirements

A senior engineer reads your answers. Nobody phones first.
Within one business day you get a written note: what we understood, what we would start with, and the questions we still have.
If it fits, a proposal follows with the order of work, what we need from you and what you receive at each step.
No call is booked and nothing is paid until you have read the note. Your details stay with us.

Start with your requirements

Seven short steps that tell us what you need. A senior engineer reads them before anyone gets in touch.