Order Management for Bakery Counter and Cake Orders
Order management takes counter, custom cake and standing wholesale orders into one list, each held against a delivery date. The kitchen reads tomorrow’s requirements from that list.
Three kinds of order, one list
Counter packing, custom cakes and a café’s standing bread order are different work with one question behind them. What has to leave the shop, and when.
What the counter can answer on the phone
When a customer rings to ask whether a cake is ready, the counter opens the order and reads the status back instead of walking to the kitchen to ask.
- Orders due today, listed by the hour they are due
- The advance taken and the balance still to come
- Who booked the order, and on which number
- Marked collected, so the same cake is not made twice
Feeding tomorrow’s plan
Confirmed orders are one half of what the head baker makes tomorrow, and the usual counter quantity is the other half. Both are added up by closing time. Trays are not decided from a feeling late at night.
Orders still have to be entered
An order that stays on WhatsApp stays outside the system, so the counter has to enter it while the customer is present. Nothing here listens to a voice note or reads a message.
Frequently asked questions
Can cake orders be taken on WhatsApp?
Yes, in the sense that messages still reach the bakery there. Somebody at the counter enters the order, and the confirmation goes back the same way. The software does not read a message and book a cake.
Does it handle a repeat order for a café?
Yes. A standing order is set once with the item and quantity, and it appears each morning in what has to go out. Each delivery leaves with a bill.
What happens if a customer changes the flavour on Friday?
The order is edited. The change reaches the next day’s plan as long as the batch has not started, and the kitchen reads the latest version.
Can a regular customer’s order from last Diwali be seen?
Yes. Past orders sit on the customer record, so a repeat starts with the weight, flavour and top message already filled in.
Tell us what you need.
Share your requirements and one of our engineers will come back to you within one business day.
- No obligation
- A reply within one business day
- Your details stay private
Start with your requirements
Seven short steps that tell us what you need. An engineer reads them before getting in touch.
Share your requirements