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GullySystem
E-commerce software · Custom software solution

Frozen Food E-commerce & Cold Chain Software

This solution records frozen stock by batch and temperature, plans cold-chain dispatch by distance and pack type, and tracks each parcel’s time out of the freezer. It is written for frozen food sellers who ship beyond a short local radius.

Discuss your requirementThe business view

Product status

Custom software solution, built to your requirements

No GullySystem product records frozen stock by temperature log, cold-chain dispatch or thaw risk. This is custom software, written to order. Its sensor readings may come from GullySystem’s IoT Monitoring Dashboard where sensors are fitted.

There is no published price, free trial or live demo for this solution. Scope and cost are settled in a written proposal after discovery.

Purpose and users

Frozen goods are valuable only if they stay frozen. The system keeps a record from the freezer to the door, with the time each parcel spends out of cold storage, so a thaw claim can be judged on facts.

It does not certify food safety. Nor does it promise arrival in a frozen state. It records temperatures and times, and applies the dispatch rules you set.

  • Cold store staff
  • Packers
  • Dispatch coordinator
  • Customer care
  • Owners
Modules

What is in the system.

Batch and temperature record

Frozen stock by batch, with storage temperatures from loggers or manual checks.

Pack-out records

Time, pack type, coolant and the packer for every parcel.

Dispatch rules

Which pack type and carrier suit each distance and order size.

Delivery radius

The storefront offers frozen items only where the rules say they can arrive in good condition.

Thaw claim flow

A claim captures photographs, the parcel record and the delivery time.

Workflows

How the work runs through it.

Freezer to parcel

Stock leaves the freezer, is packed with coolant, and the time out is started and recorded.

Route and handover

The parcel goes by chilled vehicle or insulated pack and courier, and handover time is noted.

Claim to credit

A thaw claim is checked against the parcel’s record and credited or refused, with a reason.

Catalogue and product data

What each product record holds.

Frozen product fields

Storage temperature, thaw rules and shelf life for each product.

Batch and date

Batch, packing date and best-before date on every lot.

Pack types

Insulated box, coolant and weight limits by product group.

Pricing and order rules

How prices and orders are set.

Price with cold-chain cost

Cold-chain packing and delivery cost is shown apart from the product price.

Minimum order for frozen

A minimum order value is applied where frozen goods need special packing.

Trade orders

Hotels and shops order by the carton with a delivery in chilled vehicles.

Stock and fulfilment

From stock to the doorstep.

Cold storage

Stock by freezer, with temperature history and alerts.

Pick and pack-out

The pack is built, timed and sealed at the freezer door.

Dispatch control

Parcels leave only within the dispatch window.

Payments, returns and refunds

Taking money and giving it back.

Payments

Online payment at order, with a held amount for trade orders.

Returns

Thawed goods are not returned to stock. A claim is assessed against the parcel record.

Refunds

The original payment is reversed once a claim has been decided.

Admin controls and reporting

What the team can see and change.

Roles

Cold store, packing, dispatch and care each see their own screens.

Approvals

Large credits and rule exceptions wait for an owner.

Reports

Parcels by pack type and distance, thaw claims, temperature excursions and stock by freezer.

Integrations

What it connects to, and on what terms.

Temperature monitoring

Readings may come from the IoT Monitoring Dashboard GullySystem runs, where sensors are fitted and can share data.

Stock and billing

Reads and writes to the shop or warehouse record.

Carriers

Cold-chain carriers, if they expose booking and tracking.

Deployment

How it is set up and run.

Design and hosting

Specified jointly, then operated by us or released into a tenancy you hold.

Phased

Cold-store records first, then dispatch rules, then the storefront.

Customisation boundaries

What can change, and where the edge is.

What can change

Pack types, windows, distance limits and claim rules follow your range and carriers.

Where the edge is

Food-safety standards and storage temperatures are set by your adviser and the rules of each market. The system applies the limits you give it.

Migration and training

Moving over and getting people ready.

Loading stock

Current stock is entered by freezer and batch and compared with the physical count.

Training

Cold-store staff and packers learn the pack-out screen on a live shift.

Support scope

What support covers.

Included

Corrections to records, rules and claims, plus answers for staff, are set out in a signed agreement.

Excluded

New carriers, new cities and sensor hardware are quoted separately.

More in Fresh & Frozen Food

Related solutions.

Existing products

What already exists.

Grocery Management System

Billing, stock, suppliers, credit customers and home delivery orders for kirana and grocery stores.

Learn more

IoT Monitoring Dashboard

Machine and sensor readings on one screen, with thresholds, alerts and the history behind each reading.

Learn more
Services

How it gets built.

For the business side, see Software solutions for frozen foods e-commerce.

Common questions

Questions about this solution.

Does this exist today?

No. It would be written from scratch, and no part is available until accepted.

Can it promise goods arrive frozen?

No. It records temperatures and times and applies your dispatch rules. Arrival condition depends on packing and carriers.

Does it include sensors?

No. Sensors and loggers are bought in your name and fitted on site. The system reads them once their output is confirmed.

Requirement discussion

Talk through your commerce requirement.

Describe what you sell, where you sell it and what is slowing you down. An engineer will reply within one business day.

  • No obligation
  • A reply within one business day
  • Your details stay private

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