The Estimate the Customer Actually Approved
The estimate was six thousand and the bill is nine and a half. The approval was a phone call on Tuesday that nobody wrote down. You either argue at the counter or swallow the difference.
Extra work is where the trust goes
The clutch plate is worse than it looked. The advisor rings the owner, the owner says go ahead, the mechanic gets on with it. Three days later the owner remembers the first figure and nothing else, and he is standing at your counter with his wife waiting in the car.
What an estimate carries
Line by line, not a lump sum
Labour, parts, services and consumables each on their own line with quantity, price, GST and any discount. The owner can see what the money is for.
Shared, and recorded as shared
The estimate goes to the customer, usually on WhatsApp. The system keeps when it went and to whom.
Approved, rejected or revised
Each estimate carries its own state. A rejected one does not quietly become a bill, and a revised one keeps the version that came before it.
How the approval came
WhatsApp, a phone call or in person, saved against the estimate with the time. That single line settles most counter disputes.
It becomes the invoice
The approved estimate turns into the GST invoice, line for line, with no retyping and no gap between what was agreed and what is billed.
What the owner watches
- Estimates shared and still waiting on an approval
- Cars standing idle because nobody chased the owner
- Estimates rejected, and what was quoted on them
- The gap between the estimate and the final invoice, job by job
Frequently asked questions
Can the customer approve from his phone?
He sees the estimate on WhatsApp and replies there. Your advisor records the approval and the method on the estimate. There is no signed digital approval screen in this product today.
Can we revise an estimate after work starts?
Yes. A revision is a new version on the same job card, the earlier one stays, and that history is what protects you when the figure has moved twice.
Does it stop work when there is no approval?
It flags the job card as waiting for approval and shows it on the dashboard. Stopping the mechanic is a workshop rule you enforce, not something software can do for you.
Tell us what you need.
Send a short brief and one of our engineers will come back to you — usually the same day.
- No obligation
- We reply the same working day
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