Gym Software Views for Owners, Desk and Trainers

A gym has several people who handle the same member, from first enquiry through to renewal. Every role gets the screens for its own job and sees only what it needs.

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One member, four roles

Owners

See active members, renewals due, fees collected, dues outstanding and the hours when the floor is busiest. This view helps in deciding offers, batch timings and trainer hiring.

Front desk

Enrol members, check in visitors, take payments, issue lockers and work through the renewal call list. The desk screen is built for use while a queue stands at the counter.

Trainers

See your personal training clients, the sessions booked for the day, sessions left on each pack and commission earned this month. Each trainer reads their own list.

Branch managers

See check-ins, class attendance, locker use, supplement stock and the day’s collection for the branch, so the manager can answer the owner’s evening call without asking the desk.

Through the day

A person walks in with an enquiry, and the desk issues a trial pass against the follow-up date it sets for the call. A joined member checks in each morning. The door flags a lapsed plan. A trainer marks a session done from a phone on the floor. At closing, the manager reads the collection by payment mode and the stock that sold at the counter.

At month end

Renewals missed, dues outstanding and trainer commission payable come together for the owner. The accountant receives the fee and sales reports from the same records. Trainers see what they have earned this month. Managers see their own branch only, while the owner sees every branch together and can compare them.

What the client decides

Which roles exist at each branch and who holds them
What each role may open, change, cancel or refund
Who may give a discount or approve a freeze
Whether health notes are visible to trainers or the desk
Which branches a manager can see

FAQ

Frequently asked questions

Can the desk see the notes a trainer wrote about a member?

That is set with the owner. Some gyms show the desk only the plan and dues, and keep the training notes with the trainer.

Do trainers need to use the computer at the desk?

No. They mark sessions and read their day from a phone, and their completed sessions count toward commission.

Can an owner look at all branches together?

Yes. Owners read fees, check-ins and renewals across every branch, and the member list is shared.

Who changes a role’s access later?

Our team makes the change on request. Access for each role is settled during implementation and revised afterwards.

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