Warranty Claims Tracking for AC Service Partners
Units under warranty are marked, and every replaced part is recorded against the visit. Claims to the brand are raised from those records and followed until the credit or replacement arrives.
From the call to the claim
Who uses it
Coordinators mark warranty calls. Technicians record the part. The store handles returned parts, and accounts follow credit notes from the brand against the claims raised.
Not every brand works the same way
Brands differ in the forms they want and the way they pay a claim. Some give a credit against the next order, others a replacement part. The record is set up to follow the process of each brand you handle.
What the system does not decide
Whether a failure is covered is decided by the brand under its own warranty terms. The system does not interpret those terms, submit a claim through a brand’s portal, or settle a dispute with the customer over a rejected claim.
Frequently asked questions
Does it connect to a brand’s claim portal?
No. The claim is prepared here, and your team submits it as the brand requires. Scoping a direct link waits until a brand actually offers one.
What if a claim is rejected?
The status is recorded with the reason. The visit can then be billed to the customer or absorbed, as the business decides.
Can warranty be tracked by the customer’s invoice date?
Yes. The start date can come from the installation handover or from the sale invoice date, whichever your brand uses.
Can I see claims still awaiting credit?
Yes. Submitted claims with no credit yet appear in a report, sorted by age and brand.
Tell us what you need.
Send a short brief and one of our engineers will come back to you within one business day.
- No obligation
- A reply within one business day
- Your details stay private