Telling the Client on Tuesday, Not on Friday
His matter went off on Tuesday for want of the opposite party. Nobody told him. He rings on Friday already annoyed, and the office opens the file to answer a question it could have answered on Tuesday.
Drafted from what was recorded
The same three facts
What the court did, why, and the next date with its purpose. The junior recorded all three from the corridor, so nobody retypes them.
Read before it goes
The update opens in WhatsApp from the office number, filled in and ready. Somebody reads it and presses send. Nothing goes out on its own.
Email where that suits better
Company clients and in-house counsel usually want it in writing, on the record. The same update goes by email instead.
Kept on the matter
What was sent and when stays on the matter. When a client says he was never informed, the answer does not depend on anyone’s memory.
A view of his own matters
A client can be given a read-only login showing his matters and nothing belonging to anybody else. Companies with several running suits ask for it more often than individuals do.
- His matters, their stage and the next date on each
- Bills raised, receipts taken and the balance standing
- Nothing about any other client of the firm
- Switched on client by client, and off again whenever you decide
What this is for, and what it is not
Existing clients, on their own matters
These updates go to people who have already briefed you, about the matters you act in. The software has no mailing list, no campaigns and no way to send anything to anyone who is not your client, and that is a deliberate choice.
Advice does not belong in an update
What is recorded is what happened and when the matter is next listed. Everything beyond that is a conversation between the advocate and the client, and the software has no view on it.
Frequently asked questions
Do updates go out automatically after a hearing?
No. The message is drafted from the record and waits for somebody in the office to read and send it. A matter recorded wrong would otherwise reach the client before anybody noticed.
Which number does the WhatsApp go from?
The office number your clients already know, through click-to-chat. The reply comes back to the office, not to a junior’s personal phone.
Can we use this for anything other than case updates?
It is built for telling your own clients about their own matters, and it is used that way. Anything to do with soliciting work is outside what this does and outside what your rules of practice allow.
Can a client see the documents on his matter?
Only if you decide he should. The view can be held to the stage, the dates and the bills, with papers going across separately when you choose to send them.
Tell us what you need.
Send a short brief and one of our engineers will come back to you — usually the same day.
- No obligation
- We reply the same working day
- Your details stay private