Trial Classes and Enquiries for Pilates Studios
Every enquiry is recorded with its source, the introductory class booked and the follow-up made. The studio can then see which trial clients bought a pack, and which were never called.
From enquiry to introductory class
An enquiry arrives by call, WhatsApp, the website or a walk-in. The desk records it once, with the name, the phone number and how the person heard of the studio.
Follow-up after the trial
After the class, the desk sees a list of trial clients who have not yet bought, each with a date to call again and a space for the call outcome. A client who says she will think about it can be set a reminder for the following week. One who buys moves straight onto a pack.
Reading the funnel
The enquiry report counts how many came in, how many attended a trial and how many bought. It reads from records the desk already keeps. No separate sheet is needed.
What this does not do
It does not run advertising or buy leads. Messages to enquirers go out only over the channels the studio connects. The studio decides what an introductory class costs and how often one person may take it.
Frequently asked questions
Can enquiries from Instagram be added?
Yes, by hand at the desk. Reading messages from Instagram directly is outside the basic setup and would be worked out as its own item.
Is a trial class counted as a session?
It is billed and recorded as its own item. Whether it can be adjusted against a later pack is a rule the studio sets.
Can a person take more than one trial?
Only if the studio allows it. The system can warn the desk when a phone number has a trial on record already.
Will follow-ups be sent automatically?
A message after the trial can be sent over WhatsApp or SMS if you switch it on. Calls remain a task for the desk.
Tell us what you need.
Send a short brief and one of our engineers will come back to you within one business day.
- No obligation
- A reply within one business day
- Your details stay private