Incident Records for Security Sites
An incident such as a theft, gate dispute, fire, medical case or resident complaint is logged from the site with photographs and the guard on duty. It is not typed up later.
Why the record is made at the site
An incident often reaches the office through several phone calls. Times and names change in the retelling, and a written report drafted days later may not match what happened at the gate. Logging from the site keeps the first account.
What goes into an incident
Who reads it afterwards
- The client, on the same day, from the logged record
- Incidents by site, so a site with repeated trouble shows up
- Incidents by guard, where a pattern needs a look
- The field officer’s visit log for the same night
- The client’s own login, showing incidents at his premises
Frequently asked questions
Can the supervisor log it from the gate?
Yes. Photographs are taken on the same phone. A field officer who arrives later adds to that record and does not start a second one.
Will this prevent thefts?
No. It records incidents properly and shows where they repeat. Whether a site needs another guard, a light or a different rota is decided by your operations team with the client.
Can we send the record to the client?
Yes. The client’s admin login also shows incidents at his site, so a separate message is not always needed.
Do client complaints go in here too?
Yes. A complaint about a guard asleep or a gate left open sits with other incidents, because each needs a name and a closing note.
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