Notes for owners · Industry-Specific Software Guides
One System or Several Tools for Hotels, PGs, Restaurants and Coworking
Use one system when the same guest, tenant or member is billed from several counters, and separate tools when your trades barely overlap. A hotel with a restaurant gains from one folio. A PG, a restaurant and a coworking space keep different records. GullySystem’s hospitality page shows which product fits which trade.
Ganesh HS, Strategy and Technology, GullySystem · · 2 min read
Start with what you sell
A hotel sells nights. A PG sells beds by the month. A coworking space sells seats and meeting-room hours, and a caterer sells an event by the plate.
Each has a calendar and a bill. Decide first whether one calendar can serve all your counters.
Where one record helps
A hotel with a restaurant and a banquet hall can post room, meal and hall charges to one folio. A resort adds cottages, day passes and activity slots. When these live in separate tools, a KOT or a slip never reaches the bill.
Housekeeping status, room charges and the bank match then read from the same stay.
- One chart for rooms, cottages, apartments and halls
- KOTs and minibar counts posted to the folio
- Housekeeping marked from a phone
- Payouts matched to the stays they cover
Where separate tools are fine
A single outlet with a short menu may manage with its own POS. A homestay with a few rooms can run on a diary and UPI. A small coworking space may keep a shared calendar.
Add a second counter, channel or floor and the picture changes.
Channels and payouts
Bookings from OTAs reach the chart through a channel manager that you run. The software does not replace that manager, and it has no booking engine for your own website.
Payouts from OTAs and aggregators carry commission and deductions. Matching each payout to the bookings or bills it covers lets a short payment be read against the order it belongs to.
What to ask before you buy
Ask whether the product replaces your PMS or POS or sits beside it. Ask how a booking from a channel manager reaches the chart, and how a charge from a counter reaches the folio.
Ask for one real stay, one real event or one real month of rent to be run through the screens. Anything the vendor says it does not hold should be written down.
Counter-to-bill trace
Take one guest, tenant or member and list every counter that charged them. For each, note where the charge was written and how it reached the bill. Charges that travelled by memory or by slip show where one record would help.
Open a blank worksheet to printQuestions owners ask
Do we have to replace our current PMS or POS?
Not necessarily. Screens can be added beside the system you already pay for, or the hotel product can take its place. The choice depends on where the handovers leak.
Can one product cover a hotel, a PG, a restaurant and a coworking space?
No. Each keeps a different record: a room chart, a bed list, a recipe card, a seat plan. They are separate products, and a resort starts from the hotel product with extras built beside it.
Does it file foreign guest reports?
No. Guest ID details and a scan are held on the stay record. Any filing for foreign guests stays with your property and your adviser.