Build a lending system around your products, your approvals and your collections.
Two systems run a lending business. One takes a file from enquiry to disbursement. The other follows the money back, instalment by instalment, for the next three years.
Most small lenders have the first in a shared folder and the second in Excel. The sanction sits in an email, the schedule in a sheet, the receipts in a field officer’s book, and the overdue list is whatever somebody exported on Monday.
Lending software has to hold both sides on one loan account. Origination, appraisal, sanction, disbursement, the repayment schedule, field collections, overdue buckets, partner payouts and the audit trail behind every entry. Nothing less than that is a lending system.
Lending businesses we can build for.
Gold in a locker, a two-wheeler with a hypothecation, an invoice discounted for ninety days. The security you hold matters more here than the licence you carry. This page assumes the money is yours. A firm placing files with other lenders is a distribution business and a different build.
- Non-banking financial companies
- Loan against property lenders
- Business and MSME lenders
- Personal loan companies
- Vehicle and two-wheeler financiers
- Used car financiers
- Gold loan companies
- Microfinance institutions
- Joint liability group lenders
- Self-help group federations that lend to their members
- Housing finance companies
- Consumer durable financiers
- Education loan providers
- Supply chain and invoice financiers
- Co-lending partners
- Lending fintech platforms
- Nidhi and credit societies
- Chit and finance groups that also lend
- Multi-branch lenders
The modules, and what each one covers.
Nothing here is a fixed package. Each module is built, left out or changed to match how your organisation already works.
Loan products
Every product carries its own rules, and most of the arguments inside a lending office are about which rule applied.
- Product name and category
- Amount range
- Tenure range
- Interest basis: reducing or flat
- Interest rate slabs
- Processing and documentation charges
- Insurance and other add-ons
- Repayment frequency
- Security required
- Eligibility rules
- Document checklist for the product
- Approval levels required
Sourcing and leads
- Lead source: branch, field officer, DSA, connector, referral, website
- Applicant and contact
- Loan type and amount sought
- Purpose
- Assigned executive
- Follow-up history
- Converted to application
- Dropped leads and the reason
- Source-wise conversion
Loan origination
- Lead
- Application
- KYC
- Document collection
- Credit appraisal
- Field verification
- Approval
- Sanction
- Agreement
- Disbursement
Your own stage names go in. A lender with three approval levels should not be pushed through five because the software has five.
Applicant record
- Applicant, co-applicant and guarantor
- Identity and address details
- Occupation and income
- Existing loans declared
- Bank account details
- Family and reference contacts
- Photograph and signature
- Previous loans with you
- Repayment behaviour on those loans
- Group or centre, for group lending
KYC and documents
- Identity and address proof
- PAN
- Income documents: salary slips, ITR, GST returns
- Bank statements
- Property or asset papers
- Photographs of the business or asset
- Signed application and agreement
- Document checklist by product
- Missing documents flagged before the file moves
- Expiry and re-verification dates
Aadhaar based verification and central KYC access depend on the entitlements your company holds as a regulated entity. We build to whatever route you are permitted to use.
Credit appraisal
- Income assessment
- Obligations and existing EMIs
- Repayment capacity worked out on your own basis
- Bank statement analysis notes
- Business turnover and margins
- Credit note written by the officer
- Deviations sought and by whom
- Recommended amount and tenure
- Conditions attached
Verification
- Residence verification
- Business or office verification
- Field investigation report with photographs and location
- Telephonic verification
- Reference checks
- Bureau report attached to the file
- Negative area or profile flags your company maintains
- Verification outcome and date
A credit bureau pull happens under your own agreement with the bureau. The system stores the report and the decision made on it, and does not create the entitlement.
Collateral and security
- Security type
- Property details and valuation
- Legal opinion on record
- Vehicle details, engine and chassis number
- Gold packet weight, purity and photograph
- Packet number and vault location
- Insurance details and expiry
- Post-dated cheques held
- Release on closure
- Security register
Approval
- Officer recommendation
- Branch approval
- Credit review
- Committee or director approval
- Sanction
- Approval limits by role
- Deviation approval
- Conditions before disbursement
- Rejection with reason
- Files pending at each level
- Time spent at each stage
Sanction and agreement
- Sanctioned amount, rate and tenure
- Sanction letter
- Conditions to be met before release
- Loan agreement and annexures
- Signatures obtained
- Stamping and documentation charges
- Mandate or cheques collected
- Insurance recorded
- Sanction validity
Disbursement
- Full or staged disbursement
- Deductions at disbursement
- Net amount released
- Payment mode and reference
- Disbursed to the borrower or to a dealer
- Disbursement date
- First instalment date
- Disbursement register
- Files sanctioned but not yet released
Repayment schedule
- Instalment amount and due dates
- Principal and interest split
- Daily, weekly, fortnightly or monthly frequency
- Moratorium period
- Bullet and interest-only structures
- Schedule reworked after a part prepayment
- Schedule printed for the borrower
- Outstanding principal at any date
Collection modes
- Bank mandate presentation
- Post-dated cheques
- Cash collected in the field
- UPI and online payment
- Branch counter payment
- Salary deduction, where an employer arrangement exists
- Presentation results and bounce reasons
- Bounce charges applied
Mandate registration and presentation run through your sponsor bank and the payment network. Timing and rejection reasons are decided there, not in the software.
Field collections
The officer is on a scooter in a lane with one bar of signal, and the borrower wants a receipt before he hands over the notes.
- Day’s collection list by area
- Borrower details and overdue amount
- Receipt issued on the spot
- Cash collected running total
- Part payment recorded
- Promise to pay with a date
- Visit not done and the reason
- Location and time of the visit
- Works with poor signal and syncs later
- Day-end cash handover to the branch
Overdue and follow-up
- Days past due against each account
- Overdue buckets as your company defines them
- Amount overdue by branch and by product
- Allocation to collection officers
- Call and visit history
- Reminder messages
- Notices issued
- Escalation to the branch head
- Accounts recovered out of overdue
Asset classification and provisioning follow the rules your company and its auditors apply. The system records the position, and the policy remains a decision your finance team makes.
Legal and recovery
- Cases referred for recovery
- Notices sent and acknowledgements
- Advocate assigned
- Hearing dates
- Settlement proposals
- Amount recovered
- Asset repossession record, where the product allows it
- Asset sale and adjustment
- Write-off decisions recorded with who approved them
Closure and changes to a loan
- Foreclosure quotation
- Foreclosure charges
- Part prepayment and revised schedule
- Tenure or instalment change
- Restructuring recorded with the approval behind it
- Loan closed and no-dues letter
- Security released
- Closure register
- Renewal or top-up loan
Charges and interest
- Interest accrual
- Penal interest on overdue
- Processing and documentation charges
- Bounce and late payment charges
- Insurance premium collected
- Waivers with the approver recorded
- Charge-wise income
- GST on charges
Partner and DSA portal
A connector who brought a file in March will ask about it in July, and he remembers the disbursal date better than you do.
- Partner login
- Submit a file with documents
- Track the stage of each file
- Queries raised on his files
- Sanction and disbursement status
- Expected payout per file
- Payout statements
- Payments received
- Agreement and rate card
- Performance summary
Payouts and commissions
- Payout rates by product and slab
- Payout calculated on disbursed amount
- Clawback where a loan closes early
- Sub-partner share
- Invoice raised by the partner
- TDS and GST
- Payout approved and paid
- Payouts pending
- Partner-wise cost of sourcing
Borrower portal
- Loan details and schedule
- Outstanding and next due date
- Pay an instalment online
- Receipts and statements
- Interest certificate
- Foreclosure amount request
- Documents
- Raise a query
- Apply for a top-up
Branch operations
- Branch-wise portfolio
- Disbursements and collections
- Cash position and vault
- Cash handed over and banked
- Staff and areas allotted
- Branch targets against achievement
- Branch expenses
- Inter-branch transfers
- Gold packet movement, where it applies
Group lending
For microfinance and joint liability lending, the group is the unit and the centre meeting is the collection.
- Centre and group records
- Member profiles
- Group formation and training record
- Meeting day and time
- Attendance at the meeting
- Group collection sheet
- Member-wise split
- Joint liability undertaking on record
- Centre-wise overdue
Audit trail
In a lending business, who changed a rate matters as much as what the rate is.
- Who created and who approved each file
- Rate, amount or tenure changes
- Waivers and write-offs
- Receipt cancellations
- Backdated entries
- Document uploads and deletions
- Login history
- Report of every change against a loan account
Role-based access
- Director or promoter
- Business head
- Branch manager
- Relationship or field officer
- Credit officer
- Operations and documentation
- Disbursement team
- Collection officer
- Accounts
- Auditor with read-only access
- Partner or DSA
- Borrower
Management reporting
- Disbursements by product, branch and period
- Portfolio outstanding
- Collection against demand
- Overdue by bucket
- Bounce rate on mandates
- Yield by product
- Sourcing channel performance
- Files pending at each stage
- Turnaround from login to disbursement
- Officer-wise collection performance
- Cash in hand across branches
Regulatory returns change format from time to time. The system can produce the data behind a return, and what is filed stays the responsibility of your compliance team.
What it connects to
- Payment gateways and UPI
- Bank mandate and presentation files
- Bank statement imports
- Credit bureaus, under your own agreement
- SMS and WhatsApp providers
- Accounting software
- Document storage
- Existing origination or core systems
Every one of these connections is checked before it is agreed. Where a provider offers no route in, we say so rather than plan around it.
One connected workflow, end to end.
Every stage below can sit in one system, so nobody re-enters what the last stage already captured.
- Lead
- Application
- KYC and documents
- Credit appraisal
- Verification
- Approval
- Sanction
- Disbursement
- Repayment schedule
- Collection
- Overdue follow-up
- Closure
- Renewal
You do not have to replace everything at once.
Each phase is usable on its own, so the system earns its place before the next part is built.
- 1
Origination
Products, leads, applications, KYC, the document checklist, appraisal and the approval chain up to sanction.
- 2
Disbursement and schedule
Disbursement, charges, repayment schedules, mandates and receipts. The loan account becomes the single record everything hangs off.
- 3
Collections
The field collection application, overdue buckets, reminders, legal follow-up, foreclosure and closure.
- 4
Partners and reporting
The partner portal, payouts, the borrower portal, audit trail and the reports the board and the auditors ask for.
How a build actually runs.
- 01
Understand
We follow one file from the officer who sourced it to the instalment collected last month, including the parts that happen on paper.
- 02
Map
Products, approval levels, deviation rules, collection modes, branches, partners and the registers your auditors ask to see.
- 03
Design
Screens for a credit officer with a file open and a collection officer standing outside a shop in the rain.
- 04
Build
Origination first, then the loan account and schedule, then collections. The order matters more here than in most builds.
- 05
Test
Your team runs live files and a month of real receipts through it, and the schedules are checked instalment by instalment.
- 06
Deploy
The system goes live branch by branch, with credit, operations and collections trained separately.
- 07
Improve
Partner portals, borrower self-service and analytics, once the loan book is being kept in one place.
Systems we can put together for you.
- Loan origination systems
- Loan management systems
- NBFC core lending platforms
- Microfinance and group lending software
- Gold loan management software
- Vehicle finance systems
- Field collection applications
- Partner and DSA portals
- Borrower portals
- Payout and commission systems
- Collateral and security registers
- Document management for loan files
- Management and audit reporting
- Multi-tenant lending platforms
Questions owners ask before starting.
What is the difference between a loan origination system and a loan management system?
Origination covers everything up to disbursement: application, documents, appraisal, approval and sanction. Management covers everything after: schedules, receipts, overdue, charges and closure. Most lenders need both, and they are usually built in that order.
Can the system handle our own loan products and rules?
Yes. Amount ranges, tenures, interest basis, charges, eligibility and the document checklist are set per product, and a new product can be added without a rebuild.
Can field officers collect instalments on a phone?
Yes. The day’s list, receipts issued on the spot, part payments and promise-to-pay notes all work from a phone. Where the signal drops, the entry syncs when it returns.
Can it work out EMI schedules on a reducing balance?
Yes, on reducing or flat, with the frequency you use, and the schedule is reworked when a part prepayment or a tenure change is recorded.
Can we pull credit bureau reports inside the system?
Only under your own agreement with the bureau. Where you have one, the pull and the report can sit in the file. Where you do not, the report is uploaded by hand.
Can it handle bank mandates for auto debit?
Yes. Mandate details, presentation files and results can be managed, though registration and presentation run through your sponsor bank and the payment network.
Will the software keep us compliant with RBI rules?
No. It records what your company decides and keeps an audit trail of it. Classification, provisioning and regulatory filing stay with your finance and compliance teams.
Can DSAs and connectors see their own files?
Yes, through a partner portal showing only their files, the stage each is at, and what they are owed. That single change takes a lot of phone calls out of the week.
Can payouts to partners be calculated automatically?
Yes, from your rate cards, on the disbursed amount, with clawbacks where a loan closes early and a sub-partner share where one applies.
Do we need custom software, or will a product do?
Our loan management system already covers applications, sanctions, schedules and field collections, and for a smaller lender that is often enough. Custom work suits unusual products, group lending or a partner network.
Can it run several branches?
Yes, with branch-level portfolios, cash positions and targets, and permissions set by branch and role.
Can we start with just origination?
Yes. Many lenders start there, because that is where files get stuck and where a stage tracker pays for itself quickly.
Software we already run for this work.
If one of these fits, it is cheaper and faster than building from scratch. We will say so.
Build a lending system that remembers every entry.
A lending business is a long memory. Three years after a disbursement, somebody has to say what was sanctioned, who approved the deviation, what was collected and who waived the penal interest.
Show us one loan file and the sheet your collections are written on. The collection list for this week is almost always the first build, because that is the number the business lives on.
Tell us how your nbfc and lending companies runs today.
We will tell you what can be digitised, what can be connected, what is worth automating, and what you should leave alone.
- No obligation
- We reply the same working day
- Your details stay private