Software Solutions for Mobility Aid Sellers
Wheelchairs, walkers, crutches and hospital beds are chosen for a particular person, delivered heavy and often assembled at home. Sellers online need questions that fit the aid to the user, quotations, delivery with setup, and, for many, rentals and service visits after the sale.
Match each aid to the user, then deliver, assemble and service it.
A walking stick is a catalogue item. A wheelchair is a decision about a person’s weight, height and daily use. The order has to carry those answers.
Dealers selling to families
A dealer helps a family choose an aid after a hospital stay, often by phone first, then delivers it.
Rental and retail together
A seller lends beds and chairs for short periods and sells the rest.
Institutional suppliers
Hospitals, care homes and physiotherapy centres order in numbers and expect credit terms.
The workflow for mobility aids.
- 1
Needs gathered
A buyer or relative gives height, weight, room width and who will push or use the aid.
- 2
Model confirmed
An adviser confirms the model and attachments and records why.
- 3
Quotation and advance
A quotation with delivery and assembly is sent, and an advance is taken.
- 4
Delivery and setup
A team delivers, assembles and shows the user how it works, and the order is closed with a note.
- 5
Service and adjustments
A repair or an adjustment is booked against the original sale.
The challenges, and what they cost.
What is specific to this trade.
These are requirements we would confirm in discovery. They describe what the solution may need to handle. They are not features that already exist.
- Fit questions and an adviser’s confirmation recorded on the order
- Delivery with assembly booked by slot
- Individual unit tags for rentals and service history
- Quotations with advances
What we would build for mobility aids.
Chosen from the commerce capabilities this business needs, not a list of everything.
Who works in the system, and what each can do.
What it would connect to.
An integration is confirmed only after its API, access and scope are checked. A connection that updates on a schedule is described as scheduled, not real-time.
- Your own delivery vehicles, or a courier once scoped
- Advance and balance collection through your payment account
- A file export for your accounts package
How the work runs, and what we need from you.
What you provide
- Your model list with weight limits and sizes
- Delivery areas and team capacity
- Rental terms and deposits
Model the fit questions
We agree which questions an adviser must ask for each kind of aid.
Start with sale and delivery
Rental and service history follow when delivery is steady.
What you receive.
- A fit-aware catalogue
- A quotation flow
- Delivery and setup booking
- Rental and service records
How progress is judged.
Measures are agreed against your own baseline. We do not promise a result in advance.
- Deliveries that needed a second visit
- Rentals returned later than their agreed date
Selling at home and abroad.
Buyers abroad may expect different weight units and plug types for powered aids. Renting or selling powered medical equipment abroad may need approvals your adviser checks first.
The wider requirements for health devices & supplies are on the Health Devices & Supplies page.
Related subcategories.
Mobility Aids E-commerce & Fitting Software
Configured implementation
Discovery decides the platform, and the store and its flows are built on it. Rental, fitting visits and delivery with installation are added where that platform allows. No GullySystem product is named here.
Read about the softwareExisting GullySystem products that apply
Related services
Selling in a shop as well?
Questions about mobility aids e-commerce.
Can it recommend the right aid for a medical condition?
No. It records the buyer’s answers and the adviser’s choice. A medical recommendation belongs to a doctor or therapist.
Can we rent as well as sell?
Yes, tracked by unit tag with a deposit and a cleaning step, through the configured platform or an extension we scope.
Can delivery and assembly be booked?
Yes. Slots are set by area and team capacity, and the visit is closed with a note on the order.
Talk through your commerce requirement.
Describe what you sell, where you sell it and what is slowing you down. An engineer will reply within one business day.
- No obligation
- A reply within one business day
- Your details stay private