Keep every installed machine’s serial, warranty, CMC and service history on one record.
Medical equipment dealers sell patient monitors, ventilators, ultrasound machines, OT lights and lab analysers to hospitals and clinics, then service them for years. Quotations, tenders, demo units, installation reports, AMC and CMC visits and spare parts usually live in email, Excel and the engineer’s phone. The system keeps each installed machine on one record, from the quotation through installation, warranty, contract renewals and every breakdown call.
Most dealers represent a few principals, sell into private hospitals, diagnostic centres and nursing homes, and bid on government tenders when the specification fits their range.
The sale is one event. The installed base is the business, because warranty, CMC renewals, preventive maintenance and spare parts are what keep a hospital returning and the service engineers occupied.
Sales executives call on biomedical engineers, purchase managers and doctors, arrange demos, and send quotations built from the principal’s price list with the dealer’s margin worked in. Tender files need compliance sheets, past purchase orders and installation certificates, which someone digs out of old folders for every bid.
Once the order is placed, the machine arrives from the principal, is installed, and is handed over with an installation report the hospital signs. Warranty starts that day. Few dealers record it anywhere searchable.
Service engineers attend breakdown calls and preventive maintenance visits, carry spares in a bag, and write service reports by hand. Calibration certificates, loaner units and spares pending with the principal are chased over WhatsApp.
What goes wrong for medical equipment dealers without a proper system.
What we would build for medical equipment dealers.
Named the way your team already talks about the work. We start with whichever part the audit shows is costing you most.
The business modules medical equipment dealers use most.
Each one is also available on its own, or inside a system built for you.
The services behind it.
ERP, CRM and Business Software Implementation
One record of stock, orders, customers and accounts, set up so your team opens it every day.
Learn moreWeb and Mobile Application Development
Web and mobile apps for customers, field staff and dealers, built to work on ordinary phones.
Learn moreBusiness Process Automation
Approvals, reminders, follow-ups and reports that run on their own instead of on someone remembering.
Learn moreWhatsApp Business API and Chatbots
WhatsApp Business API work covers number onboarding, template approval, opt-in records and a chatbot with human handover. It connects WhatsApp to a CRM, billing or booking system, so messages are sent from existing records and replies are written back.
Learn moreWritten for medical equipment dealers.
Practical notes on running the business, not product marketing.
How the work runs from Bengaluru for your city.
- 1
The audit, by call
A screen-share and a look at the sheets, Tally reports and WhatsApp groups your team uses. No travel needed.
- 2
A written proposal
Scope, what we build first and the cost, agreed in writing before anything starts.
- 3
Build in short rounds
Working screens shared every few weeks. Your team tests them from your own office.
- 4
Go-live, in person when it helps
For data migration and training we can come to your city. Travel is agreed in advance.
- 5
Support online
Fixes, changes and hosting handled remotely by the same team that built it.
Software we have built and run.
We only name clients whose work is published. These are systems our team designed, built and supports.
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Read the case studyQuestions medical equipment dealers ask before they call.
Can it hold calibration certificates and service reports?
Yes. Certificates, signed installation reports and service reports are attached to the machine record. Whether a document meets a hospital’s or assessor’s requirement is for them to decide.
Will it prepare our tender bids?
Not on its own. It keeps compliance sheets, past purchase orders and installation certificates ready to attach. Each bid is still prepared and filed by your team on the buyer’s own portal.
Is a packaged product available for medical equipment dealers?
Not today. The system would be built around your principals, contracts and engineers, drawing on our service and AMC work for other trades. A free technology audit comes first.
Will service and sales figures reach Tally?
Not built in. An export for Tally can be arranged when the system goes in, with its own quote once your accountant names the ledgers.
What happens in the free technology audit?
We look at the software, spreadsheets and WhatsApp groups your business runs on today and write down what works, what slows your team down and what is missing. A demo login, a screen-share or a few screenshots are enough to start. You get a report ordered by priority, and there is no obligation to hire us afterwards.
How much will the software cost?
We don’t publish a price, because it depends on what the system has to do. The audit settles the scope, and the cost goes into a written proposal before any work starts.
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Part of a wider group.
Also sell online?
The e-commerce pages cover the online side of this trade: storefronts, dealer ordering and the link to your stock.
Tell us how your business runs today.
A few lines on your spreadsheets, software and WhatsApp groups is enough. We reply the same working day.
- No obligation
- A reply within one business day
- Your details stay private