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GullySystem
Field Service · Solutions

Keep one card for each visit, from complaint to delivery.

A job card is the record of one visit or one repair: the complaint, what the inspection found, who worked on it, which parts went in and what it came to. It opens when the vehicle or machine arrives and closes when the bill is settled. Everything in between stops being somebody’s memory.

What it is

The complaint is written at the gate on a printed sheet. By evening that sheet carries oil, two extra items in a second handwriting and a signature nobody can read. At billing time half of it is guesswork, and a dent that was there on arrival becomes an argument at the counter.

One card is opened per visit, with a number and a status the counter can read. Parts issued against it leave the store as they are fitted, and labour goes on as it is done. The customer’s approval sits on the same screen. When the customer rings to ask if it is ready, the card answers.

What it replaces

What your team uses today.

The module takes over these, one at a time, so nothing has to stop while it is set up.

  • Paper job slips in a clipboard
  • The whiteboard of vehicles in the bay
  • Approvals given over the phone
Where it goes wrong today

The problems this is meant to ease.

Work tracked on slips

A paper slip travels with the vehicle. It is lost, smudged or left in a pocket.

Status known only by asking

The customer calls. Someone walks to the bay to check.

Parts fitted but not billed

A filter goes on without a store entry. Margin quietly leaks.

Extra work approved by phone

A new fault appears mid-job. Approval is a call nobody wrote down.

Arguments over condition

A scratch is noticed at delivery. No record shows whether it was there on arrival.

Inside the module

What job cards does.

Complaint and what was found

What the customer said, what the technician saw, and the meter or odometer reading on arrival. Both versions are kept.

A status anyone can read

Received, under inspection, awaiting approval, in progress, ready, delivered. Nobody walks to the bay to find out.

Who is on it

The technicians assigned and the advisor who owns the job. Work done by two people is credited to two people.

Parts issued to the card

Every filter, bottle and fitting goes on the card and out of stock together. Nothing goes on the machine without going on the bill.

Extra work, approved first

The estimate is revised and sent again. Approval is recorded with the channel it arrived on, whether WhatsApp or a phone call.

Photographs at check-in

The scratch on the left door is photographed when the vehicle comes in, so the argument does not start.

Where it gets used

What this looks like in a working week.

Illustrative scenarios, written to show the shape of the work. They are not accounts of client systems.

A vehicle arrives

The advisor opens a card with the complaint and the reading. Photographs go on at the gate.

A fault found mid-job

The technician adds the finding. The advisor revises the estimate, and approval arrives by message.

Parts from the store

The storekeeper issues a filter against the card. Stock falls and the bill picks it up.

Customer asks for an update

The front desk opens the card and reads the status. No walk to the bay is needed.

Who touches it

The people who open this every day.

Service advisor

Opens the card, builds the estimate, records approval and tells the customer where their machine stands.

Technician

Reads the complaints and inspection notes, and sees the parts issued to their job.

Storekeeper

Issues against a card number and not to a name shouted from the bay.

Accounts assistant

Bills from the card line for line, and records what was paid.

How it is set up

From first conversation to daily use.

  1. Following a job through

    We trace a vehicle from gate to delivery. You show us today’s slips, and we return the card layout we propose.

  2. Statuses and roles

    Stages and who may change them are agreed. A chart on a page is yours to approve.

  3. Parts and rates

    The parts list and labour rates are loaded. Storekeepers test issuing against dummy cards.

  4. Live trial in the workshop

    Cards run alongside paper for a stretch. Differences are discussed with advisors and technicians.

  5. Paper retired

    Cards become the only record. The workshop team gets a short practice on phones.

Measuring it

How you would know it is working.

Record where you stand before it goes live, so the change is measured against your own figures.

  • Jobs by status and age in the workshop
  • Extra work approved before it was started
  • Parts issued to cards against parts billed
  • Jobs delivered after the promised time
  • Repeat visits for the same complaint
How it fits

It is one part of a system, not an island.

A module earns its place by what it passes to the next one. These are the connections we set up most often.

  • Estimates and quotations
  • Invoice management
  • Spare-parts stock
  • Technician scheduling
  • Service reminders
Common questions

Questions owners ask about job cards.

Have you built this before?

Yes. Garage Management Software opens a card per visit with odometer, fuel level, complaints and inspection notes, and runs it through to delivery. Dealership service desks use the same idea.

Can the advisor update the card from the floor?

Yes. The card runs in a browser on a tablet, so a status changes where the machine stands. Most workshops keep one tablet at the gate.

Is paper still fine for two mechanics and an owner?

For two mechanics and an owner who sees every vehicle, paper is fine. It breaks the day you hire a third hand, or keep a parts shelf worth counting.

Does stock really come down when a part is fitted?

It does, at the moment the part is issued to the card. Removing a part puts it back. That single link is what stops parts going out unbilled.

Which items move the cost of job card management?

Advisors, technicians and bays, plus stock and estimate links, move it. Photo capture and reminders add more. Pricing is itemised after a visit to the workshop, and you can omit a part.

What decides the time to a workable card system?

Your parts list and labour rates, mainly. A usable release carries cards, statuses and parts issue. The proposal puts dates to each step.

Talk to us

Tell us how you handle job cards today.

A spreadsheet, a register or another system: say which, and we will tell you plainly what is worth changing.

What happens after you share your requirements

  1. A senior engineer reads your answers. Nobody phones first.
  2. Within one business day you get a written note: what we understood, what we would start with, and the questions we still have.
  3. If it fits, a proposal follows with the order of work, what we need from you and what you receive at each step.
  4. No call is booked and nothing is paid until you have read the note. Your details stay with us.

Start with your requirements

Seven short steps that tell us what you need. A senior engineer reads them before anyone gets in touch.

Share your requirements