Keep the dates that bring a customer back, and put them on today’s list.
Service reminders keep the dates that bring a customer back: the next service, a contract visit, a booster due, an insurance or emissions-test expiry. Each becomes a line on today’s list with a message already written in your words. Somebody at your counter still presses send, and records that he did.
The register says the last service was in April. Nobody reads the register. Six months on, the car is in another workshop, and you learn it only because he stopped picking up the phone.
The date is set when the job is closed and is not copied into a calendar afterwards. As it comes near, the entry turns up on a list with the customer, the vehicle or the pet, and a message ready to go. Your advisor sends it from your own number and marks it done.
What your team uses today.
The module takes over these, one at a time, so nothing has to stop while it is set up.
- A ledger of next service dates
- A phone call list kept on paper
- Reminder wording copied from an old message
The problems this is meant to ease.
What service reminders does.
What this looks like in a working week.
Illustrative scenarios, written to show the shape of the work. They are not accounts of client systems.
The people who open this every day.
From first conversation to daily use.
Choose what recurs
List recurring jobs. Tell us which bring a customer back and after what gap, and reminder types come back to confirm.
Write the messages
You draft or approve wording per type. Message templates arrive for staff to use.
Load due dates
Existing job cards or sheets supply the dates. A trial import shows today’s list.
Start with a counter
The service advisor works the list for a while. Replies are recorded and wording is adjusted.
How you would know it is working.
Record where you stand before it goes live, so the change is measured against your own figures.
- Reminders due against reminders sent, by day
- Reminders that led to a booking
- Customers overdue past their usual gap
- Reminders refused or ignored, by type
- Messages sent by each staff member
It is one part of a system, not an island.
A module earns its place by what it passes to the next one. These are the connections we set up most often.
- Job cards
- AMC contracts
- Appointment scheduling
- WhatsApp and SMS
- Customer records
Products that include it.
How we would put it in.
Questions owners ask about service reminders.
Can it send them automatically instead?
It can, and for most trades that is a mistake. An automatic message at eight in the morning reaches the customer who came last week and irritates him. Our Garage Management Software keeps a person in the loop: the message is ready, and the advisor presses send.
Does WhatsApp allow this?
Two ways exist. A click-to-chat link opens the message from your own number for staff to send, which suits small teams. Sending in bulk needs the WhatsApp Business API through a provider, with templates approved first, and that is set up during the work.
Which products already do reminders?
The garage product handles service, insurance and emissions-test dates. Our pest control software sends visit and renewal reminders, and the veterinary one tracks vaccination and booster dates per pet. All three are live.
Will customers find it a nuisance?
They will, if you send too often or to everyone. Keep it to the date that genuinely matters to him, stop after two refusals, and send from a number he recognises.
What makes one service reminders quote differ from another?
Reminder types and outlets matter. Links to job cards, AMC contracts, appointments and WhatsApp or SMS add work, as does loading old due dates. The messaging link is a separate line.
How soon will the first reminder list be ready?
Dates in your records. The starting scope covers the due date set at closing, the daily list, the messages and the outcome record. You supply job history, and the proposal attaches a date to each stage.
Businesses that ask for this.
Modules that work with it.
Tell us how you handle service reminders today.
A spreadsheet, a register or another system: say which, and we will tell you plainly what is worth changing.
What happens after you share your requirements
- A senior engineer reads your answers. Nobody phones first.
- Within one business day you get a written note: what we understood, what we would start with, and the questions we still have.
- If it fits, a proposal follows with the order of work, what we need from you and what you receive at each step.
- No call is booked and nothing is paid until you have read the note. Your details stay with us.
Start with your requirements
Seven short steps that tell us what you need. A senior engineer reads them before anyone gets in touch.
Share your requirements