Send what your business already tells people, straight from the record that knows it.
Notifications send what your business already tells people, straight from the record that knows it: an order confirmation, a due date, tomorrow’s visit, a receipt, a circular to parents. Messages go out on WhatsApp, on SMS or by email, under your own name. What went out, to whom and when is kept against the customer.
On the first of the month the office assistant types the rent reminder to forty tenants, copying and pasting and changing the name and amount each time. Two get the wrong figure. One gets it twice. He rings to ask which is right.
Here the message hangs off the record and not off somebody’s evening. Templates are written once in your words, in the language your customers read, and the details are filled from the invoice, the booking or the admission. Everything sent is logged where anyone can check it. The message leaves on schedule, with no one chasing it.
What your team uses today.
The module takes over these, one at a time, so nothing has to stop while it is set up.
- Messages typed from a personal phone
- A broadcast list in a mobile app
- A diary of people to ring
The problems this is meant to ease.
What WhatsApp, SMS and email notifications does.
What this looks like in a working week.
Illustrative scenarios, written to show the shape of the work. They are not accounts of client systems.
The people who open this every day.
From first conversation to daily use.
List the messages you send
Gather the messages your staff type today. We write back which can come from records and which stay manual.
Write the templates
You approve wording and languages. Templates arrive for each channel, ready for the approval step WhatsApp requires.
Connect the channels
Sender details come from you. Share the WhatsApp number, SMS account and email, and a test message reaches your own phone before customers see any.
Run a small group
Go live small. A handful of customers receive live messages, staff check delivery status, and the office is trained.
How you would know it is working.
Record where you stand before it goes live, so the change is measured against your own figures.
- Messages delivered against messages that failed, by channel
- Reminders sent before the due date
- Wrong numbers found and corrected
- Customers who have asked to be left alone
- Messages edited by hand against messages sent from templates
It is one part of a system, not an island.
A module earns its place by what it passes to the next one. These are the connections we set up most often.
- Collections and follow-up
- Invoice management
- Appointment scheduling
- Service reminders
- WhatsApp Business API
Products that include it.
How we would put it in.
Questions owners ask about WhatsApp, SMS and email notifications.
How does WhatsApp actually work for this?
In two ways. A click-to-chat link opens the ready message from your own number and a person presses send, which suits a small counter. Sending at scale needs the WhatsApp Business API through a provider, with templates approved first, and the provider bills you for what you send.
And SMS?
Some countries require SMS to go out on a registered sender name and approved template. Where that applies, the registration is done in your own name. We do the technical work, and the account stays yours.
Which of your products send messages already?
School College Management System sends absence alerts, fee reminders and circulars to parents. The PG product sends rent reminders and notices. The veterinary one sends confirmations and health reminders on the channel each owner prefers.
Can we send offers to everyone on the list?
You can, and it is usually a bad idea. Messages people did not ask for get your number blocked, and the reminder they do want stops arriving. Keep the list to customers who have bought, and give them a way to stop.
Which parts of a notification module add to the price?
Channels and volume matter. Each added channel, each template language and each link to invoices, appointments or collections adds work. Messaging charges from the provider are separate. SMS can be left out.
What decides how soon messages can go out?
Template approval and number setup. Starting sets include the log, templates, consent list and delivery status for the channels you pick. You supply wording and accounts, with dates stated in the proposal.
Businesses that ask for this.
Modules that work with it.
Tell us how you handle WhatsApp, SMS and email notifications today.
A spreadsheet, a register or another system: say which, and we will tell you plainly what is worth changing.
What happens after you share your requirements
- A senior engineer reads your answers. Nobody phones first.
- Within one business day you get a written note: what we understood, what we would start with, and the questions we still have.
- If it fits, a proposal follows with the order of work, what we need from you and what you receive at each step.
- No call is booked and nothing is paid until you have read the note. Your details stay with us.
Start with your requirements
Seven short steps that tell us what you need. A senior engineer reads them before anyone gets in touch.
Share your requirements