Seller stock, orders, packing, couriers, returns and billing in one fulfilment system.
Manage seller accounts, inbound receiving, stock by bin, marketplace orders, pick and pack, courier handover, returns and cash on delivery settlement in one system. Every seller’s stock stays apart from the next seller’s, down to the SKU, size and batch. Floor staff work from scanners and printed lists. Sellers sign in to read their own orders, stock and statements.
- Sellers, SKUs, bins and rate cards keyed in as your invoices bill them
- Bin-wise opening stock and pending orders carried over ahead of go-live
- When rate cards, wave rules or return grades change, our team edits them on request
Third-party fulfilment centres that store, pack and ship for online sellers run on it, with bins and seller accounts named as they work. Stock is held by seller, SKU and bin. Orders from marketplaces and stores are picked, packed, labelled and handed to couriers, while returns are graded and cash on delivery remittances are matched to the orders behind them.
What goes wrong before the software.
How the work flows through it, step by step.
- 1
Seller onboarding
A seller is added with its SKU list, channels, courier preferences and rate card. Opening stock is counted into bins, and the seller can read its own account from the first day.
- 2
Inbound receiving
Cartons arrive against an advance shipping notice. They are counted, checked for damage, labelled and put away to bins. Differences are recorded and shown to the seller.
- 3
Order intake and release
Orders arrive from marketplaces and stores by file, connection or manual entry. Each one is matched to a seller, a SKU and a courier, then released in waves by zone or batch.
- 4
Pick, pack and label
Pickers follow a list by bin. At the pack bench each item is scanned against its order, the carton is chosen, and the tax invoice and courier label are printed.
- 5
Handover and tracking
Parcels are grouped on a courier manifest and scanned out at the dock. Status follows each parcel through delivery, a failed attempt or return to origin.
- 6
Returns, remittance and billing
Returns are scanned, graded and put back into bins. Courier remittances are matched to orders, and storage, pick and pack fees are charged to each seller from recorded events.
What is inside.
Every module can be switched on, left out or changed to match how your team already works.
The business modules it is built from.
Each one is also available on its own, or inside a system built for you.
- Warehouse Management
Stock is kept per seller by bin, batch and size, and each move between bins is scanned so counts match the shelf.
- Order Management
Orders from marketplaces and stores are matched to seller and SKU, and any order with short stock is held instead of released.
- Barcodes and Labels
Pickers scan bins and items, the pack bench rejects an item that is not on the order, and the carton label prints on the spot.
- Shipping Integration for Order Fulfillment
The courier label is fetched per parcel, parcels are grouped on a manifest, and tracking updates attach to the order they belong to.
- Sales Returns and Credit Notes
A returned parcel is scanned with its reason and graded, and a credit to the seller’s statement follows from that grade.
- Bank Reconciliation
A courier’s lump payment is split across delivered orders, with deductions shown, so finance sees which parcels remain unpaid.
- Invoice Management
Monthly invoices to each seller are raised from storage days, inward, pick, pack and return events at the rates agreed in its contract.
- Dealer and Distributor Portal
Each seller signs in to a view of its own stock, orders, returns and statement, with no sight of any other seller.
How we would put it in.
Setup, data migration, integrations and anything built on top.
One system, each person sees their part.
For centre managers
Read orders released, parcels waiting for couriers, returns waiting for grading and seller balances in one place. Spot the sellers whose volumes need more floor space.
For inbound and put-away teams
Count cartons against the notice, flag shortages, label stock and move it to a bin by scan. Differences go to the seller on the same day.
For pickers and packers
Follow the pick list by bin, scan each item at the bench and print the label. The screen refuses an item that does not belong to the order.
For dispatch and courier coordinators
Close manifests per courier, scan parcels out and record failed attempts. A courier’s claim for a missing parcel is checked against the scan-out count.
For sellers
Sign in to read stock by SKU, orders in progress, returns graded and the statement for the month, without sending a request to the centre.
The numbers the owner asks for.
- Stock by seller, SKU, batch and bin, with units reserved for open orders
- Inward cartons expected against counted, by seller and notice
- Orders released, packed and handed to couriers, by wave and cut-off
- Parcels by courier and status, including failed attempts and return to origin
- Returns received and graded, by reason and seller
- Cash on delivery collected, remitted and unmatched, by courier
- Fees charged per seller for storage, pick, pack and return handling
Who this is built for.
- Third-party fulfilment centres that store and ship for many online sellers
- Marketplace seller hubs that pack for brands across several sales channels
- Direct-to-consumer brands that run their own pick and pack warehouse
- Subscription box and gift packers that assemble kits from stocked components
- Cross-border consolidators that receive, repack and ship parcels for online shoppers
When it is not the right choice.
- A seller who packs forty orders a day from a spare room can run on the marketplace’s own seller tools.
- A warehouse that moves freight on pallets in small order counts would find the logistics and haulage package a closer fit.
Adapted to your business before it goes live.
You are not handed a login and left to it. The product is set up around your records, your people and the tools you already use.
Works alongside
- Marketplace order feeds
- Web store connections
- Courier labels and tracking
- Barcode scanners and label printers
- Accounting export
- Email and messaging for seller notices
Questions owners ask before a demo.
Can two sellers share the same SKU code?
Yes. Stock is held under the seller first and the SKU second, so two sellers can use the same code without their units mixing in a bin.
How does the system stop overselling?
Available quantity is stock in bins minus units reserved for open orders. That figure is pushed to the channels, and an order for stock that is short is held rather than released.
What happens when an inward shipment is short?
The carton count is entered at the dock, the difference is recorded with photographs, and the seller sees it straight away. Put-away continues for what did arrive.
Can we run waves by courier cut-off?
Yes. Orders can be released by zone, seller or the time a courier collects. The supervisor sets the rule, and the pick lists follow it.
How are returns graded?
Each returned parcel is scanned and opened at a grading table. The item is marked sellable, damaged or for the seller, and a sellable unit returns to a bin with its original batch.
Can a seller see its own statement?
Yes. A seller signs in to a view limited to its own stock, orders, returns and fees. It cannot see another seller’s figures or the centre’s rate cards.
How are cash on delivery payments matched?
The courier’s remittance file or statement is loaded, each line is matched to a delivered order, and fee deductions and return-to-origin parcels are shown beside the payment. Unmatched lines wait for follow-up.
Do we need scanners on the floor?
Scanning at receiving, picking and packing is what keeps counts true, so handheld scanners are advised. Phones with a camera can serve small floors while the business grows.
What does a demonstration involve?
We run one seller’s order through your own bin names, from inward notice to courier manifest and remittance. A written proposal follows, since cost depends on floor users, channels and couriers connected.
Can we take our seller data with us?
Yes. Movements, orders, returns and seller statements leave as standard spreadsheet or CSV files. The quotation names the exact format before any work begins.
Wondering what it would cost? Share your requirements and an engineer will come back with a scope.
Businesses that use this.
See E-commerce Fulfilment Centre Management Software with your own data.
Tell us how you run things today. We’ll show you the parts that matter to you and say plainly what would need changing.
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