Travel and transport · Delivery Company Management Software

One connected system for bookings, hub scans, run sheets, proof of delivery, cash and billing.

Manage a delivery company in one system. Bookings create consignment records with airway-bill style tracking codes, hub scans place each parcel in a roll cage on a line-haul or last-mile run, and riders capture proof at the door. The same scans and run sheets drive cash taken at the door, customer invoices and rider pay. No separate files are needed.

Share your requirements

Zones, weight bands, surcharges and run structure set as your company works
Customer lists, rate cards and open parcels migrated
Edits to rate cards and zone lists handled by GullySystem staff when asked

Courier and delivery companies work in this system, which GullySystem configures around their zones, runs and rate cards. Dispatchers, hub staff, riders, customer service and accounts work from it. Each parcel carries its booking, scans, run, proof of delivery, cash collected and charge, so billing and payouts follow the actual movement.

Where it breaks today

What goes wrong before the software.

Parcel status is split across tools

Bookings sit in one sheet, hub scans in another and rider updates in a chat group. A single status question takes three lookups.

Pickups are assigned by phone

Dispatch rings riders to cover new pickup requests. Only the dispatcher knows which collections have a rider and which are still unclaimed.

Runs are built from memory

Stops are grouped by what a dispatcher remembers of each postcode, estate or industrial park. A new dispatcher or a new rider starts with far less, and the first week is slow.

Failed deliveries lack a reason

A parcel comes back to the depot with a verbal note such as door locked or address wrong. The sender hears late, and the next attempt depends on someone remembering.

Cash on delivery is hard to reconcile

Rider cash is counted against paper manifests at shift end. When a figure is short, tracing it to one consignment takes a long afternoon.

Billing and rider pay need rebuilding

Customer rate cards, volumetric weight rules and rider pay formulas are applied from separate files at month end. Disputes follow from counts that differ between the two.

How it runs

How the work flows through it, step by step.

1
Booking
An order arrives by form, bulk file or phone. Each parcel gets a consignment record, a tracking code and a printed or digital label.
2
Pickup
A pickup run is assigned to a rider or van. Parcels are scanned at the sender’s door or on arrival at the hub.
3
Hub sort
Parcels are scanned in, grouped by zone, placed in cages or bags and loaded onto a run. A missing parcel shows up before the vehicle leaves the dock.
4
Delivery
The rider follows the run sheet. Each stop ends with a signature, photo or code, or a recorded reason for failure such as refused, closed or wrong address.
5
Cash and returns
Money taken at the door is matched against the run sheet. Failed parcels are rebooked for a second attempt or returned to the sender by the next linehaul.
6
Billing and pay
Business customers are invoiced on their rate cards, with fuel surcharge and volumetric weight applied. Rider earnings are worked out from drops, attempts and distance.

Modules

What is inside.

Every module can be switched on, left out or changed to match how your team already works.

Booking and parcel records

Create consignments from forms, bulk files or phone orders, with sender, consignee, declared weight, dimensions, service level and a tracking code.

Pickup scheduling

Assign pickup requests to runs and riders. Show which senders are still waiting for a collection before their cut-off time, and which rider is nearest.

Labels and scanning

Print thermal labels with barcodes and scan parcels at pickup, hub inbound, bagging, loading and handover so every movement is logged.

Hub sorting and loading

Group parcels by destination zone, seal them into bags or roll cages, load them onto a run and flag any parcel that missed the vehicle.

Run sheets and vehicles

Build delivery run sheets with stops in drop order, assign a rider and a van or motorbike, and follow stops completed through the day.

Proof of delivery

Capture a signature, photo or one-time code at the door. It stays on the consignment for any later claim or query, whoever takes the call.

Failed attempts and returns

Record why a parcel was not delivered, rebook it or return it to the sender, and message the sender straight away. Each attempt keeps its own timestamp and reason.

Cash on delivery

Match cash collected against each run sheet. List what is owed to every sender, and note shortfalls by rider.

Customer rate cards and invoices

Price by zone, weight band, volumetric weight and service level for each customer, then raise invoices that list every consignment and its fuel surcharge.

Fleet fuel and maintenance

Log fuel fills, odometer readings, tyre changes and service dates per vehicle. Cost per run and per drop shows which van or route is expensive.

Rider pay and incentives

Work out each rider’s earnings from completed drops, failed attempts, pickups and distance, using the pay rules your company sets.

Customer notifications

Tell senders and recipients when a parcel is collected, at the hub, out for delivery or delivered, by email, text message or chat app.

Solutions inside

The business modules it is built from.

Each one is also available on its own, or inside a system built for you.

Order Management
Each booking from a form, bulk file or phone call becomes a consignment record with sender, consignee, service level and tracking code.
Barcodes and Labels
Parcel labels carry a barcode, and scans at pickup, hub, bagging, loading and handover build the movement history of each parcel.
Vehicle and Trip Management
A run ties a rider, a van and an ordered list of stops together, and the dispatcher sees stops completed as the day goes on.
Service Reports and Proof of Visit
The rider’s signature, photo or code is stored on the consignment, so a dispute about a handover is answered from the record.
Receipts Management
Cash and payments taken at the door are matched with the run sheet, and the amount owed to each sender is listed.
Price Lists and Schemes
Zone, weight band, volumetric and surcharge rules are kept per customer, so every parcel is priced from the terms agreed with that sender.
Fuel and Driver Records
Fuel fills, odometer readings, tyre changes and service dates are logged per vehicle, giving a running cost for every run and driver.
Commission and Incentives
Earnings per rider are worked out from drops, attempts and distance using the pay rules your company sets for its own team.

Services

How we would put it in.

Setup, data migration, integrations and anything built on top.

Connections

Tools it connects to.

Each connection is scoped for your own account, one data flow at a time.

Twilio

Who uses it

One system, each person sees their part.

For dispatchers

See open pickups, runs in progress, consignments not yet assigned and the stops running behind the cut-off, with the rider who holds each one.

For hub staff

Scan parcels in and out, check cages and bags against run sheets, and see what is waiting on the sort belt. A mis-sort is caught before the van leaves.

For riders and drivers

See the run sheet in drop order, capture proof at each stop, and record a reason when a parcel cannot be handed over. Navigation links open from each stop.

For customer service

Look up a parcel by tracking code or consignee, see its scans and proof, and answer a sender without calling the hub. Claims are checked against the scan history.

For accounts and owners

See cash outstanding, customer invoices, rider pay and the cost of each run by van and zone, so a loss-making route shows up before the quarter ends.

Reports

The numbers the owner asks for.

Parcels delivered, failed and returned by day and depot
Run sheet completion by rider and zone
Cash on delivery collected, short and owed to senders
Invoices by customer, fuel surcharge and billing period
Rider earnings by drops, attempts, pickups and distance
Fuel, tyre and service cost per van and run
Parcels held in cages at the hub beyond agreed handling

Good fit

Who this is built for.

Local courier firms with their own riders
Last-mile delivery companies working for shops and platforms
Parcel and document delivery services with a hub
Same-day delivery operators with a fleet of vans
Delivery companies that collect cash on delivery
Regional carriers with several depots

Honest answer

When it is not the right choice.

A small operator with a few riders and little volume can run from a shared sheet and a messaging group.
A trucking firm that moves full loads between cities needs the logistics and transport product, which is built around trips and consignments.

Made to fit

Adapted to your business before it goes live.

You are not handed a login and left to it. The product is set up around your records, your people and the tools you already use.

Zones, weight bands and service levels

Your zone map, weight bands, volumetric divisor, fuel surcharge and service names are set as you quote them to customers.

Customer rate cards

Each business customer keeps its own price terms. Invoices follow what was agreed with that sender, including fuel surcharge and any volumetric divisor.

Rider pay rules

Payment per drop, per attempt, per distance or by shift is set to match your current arrangement with riders, and bonuses for first-time delivery can be added.

Open parcels and customers migrated

Accounts, rate cards and consignments still on the road are read in from your sheets or the package you are leaving.

Hosting and changes

Every depot connects to a system GullySystem hosts. GullySystem staff edit zones, rate cards and message wording when asked, so no depot keeps its own copy.

Works alongside

Email
SMS
WhatsApp or other messaging
Barcode scanners and label printers
Mapping service
Shop platform order files
Accounting software export

Common questions

Questions owners ask before a demo.

Is this for couriers or for trucking companies?

Couriers and local delivery firms. Parcel records, scans and proof of delivery are the core. Full-load trucking is better served by the logistics and transport product.

How does a rider capture proof of delivery?

On a phone, the rider takes a signature, a photo or a one-time code at the door. It attaches to the consignment and shows to customer service, so a claim of non-delivery is answered with the scan.

What happens when a recipient is not at home?

The rider logs the reason, and the parcel returns to the hub. The dispatcher books a second attempt or sends it back, and the sender receives a message each time without anyone phoning.

Can cash collected by riders be reconciled per parcel?

Yes. Each run sheet shows what should have been collected, and the cashier enters what the rider handed in. A difference points to a specific consignment, not a whole shift.

Can we give business customers their own rates?

Yes. A customer can hold its own zones, weight bands and surcharges, and invoices list every consignment with the charge applied.

Can senders track parcels themselves?

Senders and recipients get a tracking code and status messages. Whether a self-service tracking page is added is agreed when the scope is written.

Can we keep the barcode scanners and label printers we already own?

Common handheld barcode scanners and thermal label printers work with it. The exact models are checked during implementation before anything is bought.

Can current parcels and customers be moved across?

Yes. Customer details, rate cards and parcels in transit are imported, and a dispatcher compares a sample against the old manifests before the first live day.

What does it cost?

The figure depends on parcel volume, depots, rider count and integrations. You first watch a demonstration built on your own zones and rate card. The quotation follows in writing.

Wondering what it costs? Six questions give you a written scope and the buckets any quote should separate.

Industries

Businesses that use this.

Delivery companies

Related products.

Book a demo

See Delivery Company Management Software with your own data.

Tell us how you run things today. We’ll show you the parts that matter to you and say plainly what would need changing.

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