Track every parcel from pickup to proof of delivery and the cash collected.

A delivery business sells a promise about one parcel at a time. Pick it up, scan it, sort it, carry it, hand it over and prove that it happened. Volume makes each step a small job, and every handover between rider, hub team and dispatcher is a place where a waybill can lose its trail.

Most firms hold this across a booking sheet, a rider group chat and a separate invoice file, so a consignor asking about one parcel starts a search. Our scoping session follows one day of parcels through all three.

Dispatchers take bookings from shops, platforms and walk-in senders by phone, web form or file upload. Pickup runs collect the parcels. A hub team scans each waybill, sorts by destination zone and loads roll cages, so that a rider leaves with a bundle that matches the printed run sheet. Riders on scooters, bicycles and vans deliver in sequence and capture a signature, photo or code.

Some parcels come back. It happens daily. The consignee was out. The address was wrong. Or the parcel was refused. Dispatchers book a redelivery or return it to the consignor, and the sender wants an answer the same day.

At shift end, riders hand over the cash they collected on delivery. Accounts reconcile that cash with the manifest, remit it to the consignor, and invoice business customers on their agreed rate card with fuel surcharge. Rider pay depends on drops completed, distance and attempts. Cash handling takes care.