Keep every booking, document, payment and refund for a trip in one file.
Travel agencies book flights, hotels, visas and insurance across several supplier portals, and each client’s trip ends up scattered through an email thread and a WhatsApp chat. Date changes and re-issues follow. The booking desk keeps the bookings, documents, payments, refunds and supplier dues for a trip in one file, and builds the corporate invoice with its ageing from it.
Your client sees one trip. You see an airline booking, two hotel vouchers, a visa appointment and an insurance policy, each from a different portal with its own refund rules.
All of it belongs in one trip file, with the money in and the money out attached to it.
A corporate travel desk emails on Monday: three employees to a nearby city on Tuesday. Your executive checks fares on a consolidator portal, holds seats, confirms with the client and issues the tickets. A family planning a beach holiday takes several days, with hotels, transfers, visa documents and insurance moving back and forth on WhatsApp.
Then come the changes: a date shift, a name correction, a re-issue, a cancelled hotel night.
Corporate clients pay monthly on credit, so every ticket and change fee has to be invoiced with the service fee and the tax lines your accountant sets. Supplier dues to consolidators and hotels are settled weekly, and a refund is tracked in a sheet until it lands.
What goes wrong for travel agencies without a proper system.
What we would build for travel agencies.
Named the way your team already talks about the work. We start with whichever part the audit shows is costing you most.
A requirements checklist for travel agencies.
What to cover, which reports to ask for and what to put to every vendor, ready to print or save as a PDF.
A product already built for travel agencies.
It is adapted to how your business works before it goes live, and anything your trade needs that it lacks is added then.
Travel Agency Management Software
Enquiries, day-wise itineraries and costing, supplier bookings, vouchers, advances and balances, cancellations, refunds and corporate receivables for travel agencies.
Other products in the same sector as travel agencies.
- Aircraft Dealer Management Software
- IoT Monitoring Dashboard
- Logistics and Transport Management Software
- Delivery Company Management Software
- Freight Forwarder Management Software
- Limousine Company Management Software
- Packers and Movers Management Software
- Storage Facility Management Software
- Third-Party Logistics Company Management Software
- Tour Operator Management Software
- Warehousing Company Management Software
- All industry products
The business modules travel agencies use most.
Each one is also available on its own, or inside a system built for you.
- Lead Management
- Estimate/Quotation Management
- Vendor Management
- Receipts Management
- Document Management
- Invoice Management
- Withholding Tax Management
- Roles and Permissions
- Customer Support
- Fuel and Driver Records
- All business solutions
All solutions by area
- Applicant Tracking (5)
- CRM (8)
- Finance & Accounting (10)
- Helpdesk (4)
- Human Resources (13)
- Inventory Management (5)
- Project Management (7)
- Manufacturing (6)
- Procurement (4)
- Sales and Distribution (6)
- Field Service (5)
- Statutory and Compliance (4)
- Retail and POS (4)
- Bookings and Appointments (3)
- Subscriptions (2)
- Assets and Fleet (4)
- Platform (6)
- Analytics (2)
- Documents (1)
Where AI can help travel agencies.
Each one reads records you already keep, and a person approves every decision.
- AI AdTech
- AI Campaign Optimisation
- AI Chatbots
- AI Content Optimisation
- AI Conversational AI
- AI Customer Insights
- AI Customer Journey
- AI Customer Segmentation
- AI Feedback and Review Analytics
- AI Media Buying
- AI for Sales
- AI for Marketing
- AI for Customer Support
- AI for HR
- AI for Finance
- AI for Operations
- AI for Supply Chain and Logistics
- AI for Security
- AI for Procurement
- All AI solutions
Tools travel agencies often connect.
The services behind it.
ERP, CRM and Business Software Implementation
One record of stock, orders, customers and accounts, set up so your team opens it every day.
Learn moreAPI and System Integration
Accounting software, WhatsApp, payment gateways, tax portals and your own apps sharing one set of numbers.
Learn moreWeb and Mobile Application Development
Web and mobile apps for customers, field staff and dealers, built to work on ordinary phones.
Learn moreCybersecurity and Application Security
Logins, roles, backups and data exposure checked, so a staff exit or a lost phone is not a crisis.
Learn moreData Protection and Privacy Readiness
Personal data hides in odd places. We map every CRM, billing export, enquiry inbox and backup that holds it, then build consent records, access roles, retention jobs and a breach runbook into the software. Your lawyer reads the privacy law.
Learn moreAll our other services
- Business Process Automation
- Custom Software and Product Engineering
- Software Maintenance, Support and Rescue
- AI and Intelligent Automation
- Data Engineering and Business Intelligence
- UI/UX Design and Prototyping
- Cloud Engineering and Managed Infrastructure
- DevOps & Automation Services
- QA and Software Testing
- Performance Engineering
- IoT and Edge Computing
- Technology Strategy and Product Consulting
- E-Commerce and Digital Commerce
- MVP Product Development
- SaaS Product Development
- WhatsApp Business API and Chatbots
- Data Migration and Moving Off Spreadsheets
- Training and Adoption
- Tax and e-Invoice Engineering
- Managed IT Support
- Dedicated Team and Staff Augmentation
- Business Intelligence and Reporting Tools
- Cloud Cost Optimisation
- Global Compliance and Localisation
Written for travel agencies.
Practical notes on running the business, not product marketing.
How the work runs from Bengaluru for your city.
- 1
The audit, by call
A screen-share and a look at the sheets, accounting reports and WhatsApp groups your team uses. No travel needed.
- 2
A written proposal
Scope, what we build first and the cost, agreed in writing before anything starts.
- 3
Build in short rounds
Working screens shared every few weeks. Your team tests them from your own office.
- 4
Go-live, in person when it helps
For data migration and training we can come to your city. Travel is agreed in advance.
- 5
Support online
Fixes, changes and hosting handled remotely by the same team that built it.
The work we have published.
We only name clients whose work is published. None of them is in this trade; they show how the team works, not that it has built for this trade.
PetSeva: matching owners to the right vet, at any hour
A two-sided veterinary platform where vets are searchable by specialisation and bookable outside clinic hours. It now carries more than 2,000 veterinary doctors.
Read the case study Paying guest accommodationSAM Atithi Pavathi: bed-level occupancy as the source of truth
PG management software where allocation, rates and invoices are derived from bed-level occupancy and not maintained in parallel spreadsheets.
Read the case study School transport servicesSAM Tours: school transport on a single ledger
Registration, fee collection, routing and finance write to the same records, closing the gap between journeys run and fees collected.
Read the case study Microfinance and Self Help GroupsVikasa RDO: making SHG loan recovery auditable
Loan proposals, recoveries and commissions sit on one record, with a person attached to every state change, so a business handling a bank’s money can show where each rupee went.
Read the case studyQuestions travel agencies ask before they call.
Can invoices and supplier bills go to our books?
Not built in. A file of client invoices, supplier bills and refunds that your ledger reads can be prepared at implementation, for a separate fee.
Will it link to our supplier portals and the GDS?
Where a consolidator or hotel supplier offers an API or a booking export, that can be connected and is scoped separately. It is not a reservation system, and no ticket is issued here. Your executive records the PNR and attaches the voucher.
Can our sub-agents get a login and a credit wallet?
No. Logins are for your own executives, and credit limits are kept for corporate clients. A B2B portal where outside agents hold a wallet and see their own markup is a separate build.
Is traveller passport data safe?
Access to it is limited. Only the executives working that trip can open passport and ID details. How passports get shared today, by chat and email, is usually the weaker point.
How is a travel desk system quoted?
Branch count, booking executives and corporate accounts to invoice set the base. The proposal says whether supplier dues, refunds and an itinerary sender come first or later. Consolidator portals or an accounts package to connect add work. Every part is priced on a line.
What should a travel agency have ready before kickoff?
Bring one trip file or email thread, a corporate invoice showing service fee lines, supplier due sheets, a refund tracker and a traveller list. A booking lead and an accountant need time to check screens with us.
If the agency stops using it, who holds trip and client files?
Trip files, traveller records, invoices and refunds are the agency’s, and so is the code. The agency can have them as plain files whenever it asks. Looking after the system stays with the team that wrote it. GullySystem hosts, or you can host elsewhere.
What happens after I share my requirements?
An engineer reads what you send and replies within one business day. We then look at the software, spreadsheets and WhatsApp groups your business runs on today and write down what works, what slows your team down and what is missing. A demo login, a screen-share or a few screenshots are enough. You get a short written summary ordered by priority, with no obligation to hire us afterwards.
How much will the software cost?
We don’t publish a price, because it depends on what the system has to do. That first review settles the scope, and the cost goes into a written proposal before any work starts.
Bengaluru areas with many travel agencies.
Cities where travel agencies are common.
Part of a wider group.
Also sell online?
The e-commerce pages cover the online side of this trade: storefronts, dealer ordering and the link to your stock.
Tell us how your business runs today.
A few lines on your spreadsheets, software and WhatsApp groups is enough. We reply the same working day.
What happens after you share your requirements
- A senior engineer reads your answers. Nobody phones first.
- Within one business day you get a written note: what we understood, what we would start with, and the questions we still have.
- If it fits, a proposal follows with the order of work, what we need from you and what you receive at each step.
- No call is booked and nothing is paid until you have read the note. Your details stay with us.
Start with your requirements
Seven short steps that tell us what you need. A senior engineer reads them before anyone gets in touch.
Share your requirements