Flights, hotels and visas are booked on five portals, and the client’s file is in my inbox.
Travel agencies book flights, hotels, visas and insurance across several supplier portals, and each client’s trip ends up in an email thread and a WhatsApp chat. GullySystem builds a booking desk that keeps each trip’s bookings, documents, payments, refunds and supplier dues in one file, with corporate GST invoices built from it. It begins with a free technology audit of the portals and sheets you use today.
Your client sees one trip. You see an airline booking, two hotel vouchers, a visa appointment and an insurance policy, each from a different portal with its own refund rules.
We build software that gathers all of it into one trip file, with the money in and out attached.
A corporate travel desk emails a request for three employees to Delhi on Tuesday. Your executive checks fares on a consolidator portal, holds seats, confirms with the client, and issues tickets. A family wants a Singapore holiday, so hotels, transfers, visa documents and insurance follow over several days on WhatsApp.
Then come the changes: a date shift, a name correction, a cancelled hotel night. Corporate clients pay monthly on credit, so every ticket and change fee must be invoiced with the right GST and service fee. Supplier dues to consolidators and hotels are settled weekly, and refunds are tracked in a sheet until they arrive.
What goes wrong for travel agencies without a proper system.
The client’s trip is spread across emails
When the client calls about a change, the executive searches three inboxes to find the PNR and hotel voucher.
Refunds disappear
An airline refund was applied for in April, and nobody checks whether it arrived.
Corporate billing is slow and disputed
Service fees, change charges and GST are added by hand, and the client’s finance team sends invoices back.
Passport and visa papers are all over
Scans are in WhatsApp chats, and expiry dates are noticed only when someone books a trip.
What we would build for travel agencies.
Named the way your team already talks about the work. We start with whichever part the audit shows is costing you most.
Trip file
Every booking, voucher, ticket, visa document and message for one trip, on one screen.
Traveller profiles
Passport details, expiry dates, meal and seat preferences, and frequent flyer numbers, stored securely.
Corporate client billing
Tickets and changes invoiced with service fee and GST, grouped monthly per client with credit limits.
Supplier dues and refunds
What is owed to each consolidator and hotel, and each refund’s status until it is credited.
Quotation and itinerary sender
A clean quotation or itinerary PDF sent on WhatsApp or email from the trip file.
The services behind it.
ERP, CRM and Business Software Implementation
One record of stock, orders, customers and accounts, set up so your team opens it every day.
Learn moreAPI and System Integration
Tally, WhatsApp, payment gateways, GST portals and your own apps sharing one set of numbers.
Learn moreWeb and Mobile Application Development
Web and mobile apps for customers, field staff and dealers, built to work on ordinary phones.
Learn moreCybersecurity and Application Security
Logins, roles, backups and data exposure checked, so a staff exit or a lost phone is not a crisis.
Learn moreHow the work runs from Bengaluru for your city.
- 01
The audit, by call
A screen-share and a look at the sheets, Tally reports and WhatsApp groups your team uses. No travel needed.
- 02
A written proposal
Scope, what we build first and the cost, agreed in writing before anything starts.
- 03
Build in short rounds
Working screens shared every few weeks. Your team tests them from your own office.
- 04
Go-live, in person when it helps
For data migration and training we can come to your city. Travel is agreed in advance.
- 05
Support online
Fixes, changes and hosting handled remotely by the same team that built it.
Software we have built and run.
We only name clients whose work is published. These are systems our team designed, built and supports.
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Registration, fee collection, routing and finance writing to the same records — closing the gap between journeys run and fees actually collected.
Read the case studyQuestions travel agencies ask before they call.
Can it post invoices and supplier bills to Tally?
Yes. Client invoices, supplier bills and refunds post to Tally, which keeps your GST filing and reconciliation straightforward.
Can it connect to our airline or hotel portals?
Some consolidators and hotel suppliers offer APIs or booking exports, and we connect to those. Where they do not, the executive attaches the voucher and the key details are read from it.
Should we buy a travel agency software package instead?
If a package covers your suppliers and billing well, buy it. Custom work helps when you run corporate credit, holidays and visas together in ways a package does not handle.
Is traveller passport data safe?
It is stored encrypted with access limited by role, and the audit also checks how passports are shared today, which is often the weaker point.
What happens in the free technology audit?
We look at the software, spreadsheets and WhatsApp groups your business runs on today and write down what works, what slows your team down and what is missing. A demo login, a screen-share or a few screenshots are enough to start. You get a report ordered by priority, and there is no obligation to hire us afterwards.
How much will the software cost?
We don’t publish a price, because it depends on what the system has to do. The audit settles the scope, and the cost goes into a written proposal before any work starts.
Bengaluru areas with many travel agencies.
Related industries.
Tell us how your business runs today.
A few lines on your spreadsheets, software and WhatsApp groups is enough. We reply the same working day.
- No obligation
- We reply the same working day
- Your details stay private