Customer Orders and Back-orders for Auto Parts Shops
Someone asks for a part the shop does not hold. This module records the request, any advance taken and the supplier it was ordered from, and flags it when the part arrives.
Recording a special order
When the part arrives
On receipt, the part is set aside for that customer, so the counter does not sell it to someone else in the meantime. A message goes out by WhatsApp or SMS. The text is the shop’s own. The part does not appear as free stock to the counter until the customer collects it or the hold is released.
Orders that go cold
A customer sometimes never returns for a part that was ordered. Orders still waiting after a number of days you set appear on a list. The manager decides whether to call, refund the advance or put the part back on the shelf.
What it does not decide
The module does not promise a delivery date, because that depends on the distributor. Whether advances are taken, their size and whether they are refundable are policies of the shop. Any tax treatment of an advance is for your accountant.
Frequently asked questions
Can a mechanic place an order for a customer’s car?
Yes. The order records the vehicle and the person who asked, so the call back goes to the right number.
Is the part held for the customer?
Yes. A received part is reserved against the order, so the counter does not sell it to someone else.
Can the advance be refunded?
Yes. A refund is recorded against the order, with the mode of payment, and the order is closed.
Does a customer order also go on the supplier order?
Yes. It is added to the next order to that distributor, with a note that it is for a named customer.
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