Colocation contracts, racks, power, access and billing in one record.
Manage colocation contracts, cage and rack elevations, PDU allocations, kWh meter readings, cross-connect orders, visitor access, dock deliveries, remote hands tickets and generator maintenance in one system. Each customer’s contract is tied to the racks it rents, the feed it draws from and the engineers allowed past the mantrap. Capacity staff see what is still free by hall.
- Halls, racks, circuits and contract terms entered as your floor plan reads
- Customer list, rack contents and open tickets migrated
- Changes to rates, ticket types and access rules made by GullySystem staff when asked
Leases, rack elevations, PDU readings, visitor access and remote hands tickets all live in Data Centre Operator Management Software, which GullySystem builds for operators. Each customer’s lease is tied to its racks, circuits, cross-connects and approved visitors. Meter readings feed the monthly invoice. Generator, UPS and CRAC unit servicing is recorded with the engineer’s note.
What goes wrong before the software.
How the work flows through it, step by step.
- 1
Reservation
Sales reserves racks or a cage for a prospect against a hall’s remaining kVA and floor space, and the hold carries an expiry date and a named salesperson. Holds lapse.
- 2
Contract and onboarding
The signed lease records racks, power allocation, A and B feed circuits, cross-connects and notice terms, and the customer’s approved visitor list and technical contacts are added beside it. Escalation numbers sit beside it.
- 3
Delivery and installation
Inbound equipment is checked against the delivery notice, tagged at the dock and wheeled to the cage, where rack units, power ports and patch cabling go into the register. Every box is tagged.
- 4
Daily operation
Visits are pre-booked and badges issued, remote hands requests become tickets with a technician and a completion note, and power and temperature readings are logged by rack and hall. Every visit is logged.
- 5
Maintenance
Generator runs, UPS battery checks, cooling servicing and gas suppression tests follow a calendar, and each task closes with the engineer’s note and the next due date. Dates are kept.
- 6
Billing and renewal
The invoice carries rack fees, metered power over allocation, cross-connect charges and extra remote hands hours, and renewal dates arrive with the usage recorded over the term. Finance reviews each line first.
What is inside.
Every module can be switched on, left out or changed to match how your team already works.
The business modules it is built from.
Each one is also available on its own, or inside a system built for you.
- Contract Management
Leases hold the rack list, power allocation, circuits, notice terms and rate rules, with amendments dated so billing reads the version in force.
- Asset AMC Tracking
Every customer device is recorded by rack unit and PDU outlet, so removal frees the unit and the circuit capacity it was using.
- Ticket Management
A customer raises a task against a rack, a technician completes it with a note, and the minutes count against the contract’s included hours.
- Service Reminders
Generator runs, battery string checks and CRAC servicing carry next due dates, and reminders reach the engineer before each one falls due.
- Subscription Billing
Recurring rack fees are joined to metered power above allocation, cross-connect charges and extra remote hands hours, then shown as a calculation sheet.
- Stock Tracking and Alerts
Diesel, filters and spare patch leads carry reorder levels, and an alert appears when a level drops below what the next load test needs.
- Resource and Room Booking
Customers book visits and supervised access slots ahead, and reception sees the day’s expected visitors against each approved list.
- Dashboards and KPIs
Free power and floor space show by hall and row, with held and sold capacity kept apart so sales sees what can be offered.
How we would put it in.
Setup, data migration, integrations and anything built on top.
One system, each person sees their part.
For sales and capacity planners
See free kilowatts and floor space by hall, place holds for prospects and read which contracts approach renewal, with the power and space each one actually used.
For facilities engineers
Work from the maintenance calendar, log meter and temperature readings on a tablet, and close each task with a note and the next due date.
For technicians on customer tasks
Open the rack, read the customer’s instructions, complete the swap or re-cable, and record the minutes taken and any part used from the spares cage.
For security and reception
Check each visitor against the customer’s approved list, issue badges at the mantrap and see exactly who is inside the building right now.
For customers
Book visits, raise remote hands tasks, read power usage for their own racks and download invoices without emailing the operations desk.
The numbers the owner asks for.
- Power committed, drawn and free by hall, row and rack
- Rack and cage occupancy with reserved holds and expiry dates
- Cross-connects by carrier, customer and monthly charge
- Remote hands tasks by customer, with included hours used
- Visitor log by customer, building and date
- Maintenance tasks done and due by system and hall
- Contracts by renewal date, with power and space used
Who this is built for.
- Colocation operators that rent racks, cages and suites to business customers
- Carrier-neutral facilities with meet-me rooms and cross-connect orders
- Enterprise-owned data halls that charge internal teams for space and power
- Edge and regional facilities with a small on-site engineering team
- Operators that offer remote hands support to tenants
When it is not the right choice.
- A server room inside a single office with no outside tenants can be tracked in a spreadsheet.
- Firms that run client networks and helpdesks rather than a facility will find Managed Service Provider Management Software closer.
Adapted to your business before it goes live.
You are not handed a login and left to it. The product is set up around your records, your people and the tools you already use.
Works alongside
- Power and environment monitoring export
- SMS
- Access control badge list
- Accounting export
- Payment gateway
Questions owners ask before a demo.
Does it replace our building management or DCIM system?
No. Control and live telemetry stay in those tools, while this system holds contracts, inventory, tickets, visits and billing, and can take readings in as files or through an interface.
How are power overage charges worked out?
Each contract holds the allocation and the overage rule. Monthly readings are compared with it, and the invoice shows each rack’s calculation sheet for review before it goes out.
Can customers see their own racks and usage?
Yes. A customer contact sees only its own racks, power readings, tickets, visits and invoices, and another tenant’s equipment is never shown on any screen.
Can we hold space for a prospect before signing?
Yes. A hold reserves racks and power in a hall for a named salesperson until an expiry date, and capacity reports show held and sold space separately.
How do cross-connects get recorded?
An order lists both ends, the cable label, the carrier or customer and the install date. The register then drives the monthly charge and the removal task at contract end.
Does it control door locks?
No. Your access control system keeps the doors. This system keeps the approved visitor list, the booking and the sign-in record from which the reception desk works each morning.
Can existing rack lists be loaded?
Yes. Spreadsheets of racks, devices and cross-connects are mapped and imported, and your engineers walk one hall to confirm the data before the remaining halls go live.
Who owns the facility data?
You do. Customer contracts, the rack register and every invoice can leave in a file format named up front, written into the quotation before any hall is configured.
What does it cost?
Halls, customers and connected meters set the cost. We begin with a demo built on a sample hall, and the proposal is put in writing only after you have watched it run.
Wondering what it would cost? Share your requirements and an engineer will come back with a scope.
Businesses that use this.
See Data Centre Operator Management Software with your own data.
Tell us how you run things today. We’ll show you the parts that matter to you and say plainly what would need changing.
- No obligation
- A reply within one business day
- Your details stay private
Start with your requirements
Seven short steps that tell us what you need. An engineer reads them before getting in touch.
Share your requirements