CRM for Furniture Showrooms and Stores

The showroom CRM keeps walk-ins, phone enquiries, open quotes, purchase history and past complaints on one customer record. Every open enquiry carries a follow-up date and an owner.

Share your requirements

Enquiries that are not written down

Names may go into a register at the door, into a salesperson’s phone, or nowhere. The owner asking how many people visited over the weekend then gets an estimate. Enquiries that are logged can be counted and called back.

What sits on a customer record

How they reached you

Walk-in, phone call, WhatsApp message or website enquiry all land in one list, so you can see which source brings buyers.

What they came for

The room, the budget the customer mentioned and the models liked are noted. A salesperson picking up the enquiry next week does not start from nothing.

A follow-up date

Every open enquiry carries a callback date and the person who owns it. Today’s calls are a list.

Everything they have bought

Past orders, deliveries and dates are on the record. The dining table bought three years ago is on screen when the customer returns for chairs.

Open quotes and old complaints

Before a call, the pending quote and any earlier repair are visible. That changes how the conversation begins.

Calling the right people at the right time

Past buyers can be grouped by what they bought, so a mattress offer reaches the people who bought beds.

Enquiries by source, and which ones turned into orders
Follow-ups due today, by salesperson
Customers who bought over a year ago and have not returned
Festive offers sent by SMS, email or WhatsApp to a chosen group

FAQ

Frequently asked questions

Is this a full CRM or only an enquiry register?

It is a showroom CRM covering enquiries, follow-ups, quotes, orders, deliveries and complaints on one customer record. It has no lead scoring or marketing automation.

Can salespeople use it on the floor?

Yes. It opens in a phone or tablet browser, so an enquiry can be logged while the customer is still seated on the sofa.

Who can see another salesperson’s customers?

That is set by you. Many owners let everyone see the records but keep each follow-up assigned to one person, so two people do not ring the same family.

Talk to us

Tell us what you need.

Share your requirements and one of our engineers will come back to you within one business day.

What happens after you share your requirements

A senior engineer reads your answers. Nobody phones first.
Within one business day you get a written note: what we understood, what we would start with, and the questions we still have.
If it fits, a proposal follows with the order of work, what we need from you and what you receive at each step.
No call is booked and nothing is paid until you have read the note. Your details stay with us.

Start with your requirements

Seven short steps that tell us what you need. A senior engineer reads them before anyone gets in touch.