Reminders and Campaigns for Hair Salon Clients
Appointment reminders and offers reach clients on WhatsApp, by text message or in an email. Audiences are drawn from the client records, such as regulars due for a trim or clients who stopped coming.
Reminders tied to the calendar
A booking can trigger a reminder to the client before the appointment. The message carries the stylist and the time, so a client who needs to move the slot can say so while the column can still be filled. Reminders go out on the channel the client has on file.
Audiences drawn from records
A list is picked from what the salon already holds. Nobody builds it by hand from a notebook.
What a campaign shows afterwards
- Messages sent by channel and offer.
- Bookings that followed from the list.
- Clients who returned after being contacted.
- Numbers that did not receive a message.
What the client confirms
Outgoing reminders and offers depend on the salon’s own sending accounts and on approved templates where a channel requires them. Whether clients have agreed to receive offers is for the salon to confirm. The software sends what the owner approves and does not write the offers.
Frequently asked questions
Do reminders go out without anyone pressing a button?
Yes, once the rule is set. Reminders follow the booking, and the owner decides how long before the visit they are sent.
Can a client opt out of messages?
Yes. A client who asks to stop is marked on the profile, and offers no longer go to that number.
Do we need a WhatsApp Business account?
Yes, for the reminders and offers the software sends. It is set up with you, and a salon can begin with SMS.
Can we message only men’s grooming clients?
Yes, where the service history shows it. An audience can be picked from the services a client has taken.
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