Hospital Maintenance Work Orders
A complaint from any department becomes a maintenance work order against a location, with an owner and a closing note. Electrical, plumbing, civil, lift and air-conditioning jobs share one queue.
One queue for maintenance complaints
A paper diary sits on one desk and lists complaints in the order they arrived. Work orders replace it with a queue that the administrator can read too, with pending jobs, holders and response times on screen. Nothing depends on memory.
What a work order carries
What the administrator reviews
- Jobs past their response time, and who holds them
- Complaints by location, so a block with a plumbing problem shows itself
- Work still open with an outside vendor, and the AMC it falls under
- Material issued against work orders, ward by ward
- Repeat complaints at the same point
Frequently asked questions
Does it schedule preventive maintenance?
Partly. Daily and weekly rounds run as checklists, and a failed check becomes a work order. Equipment service and AMC dates sit on the machine’s own record. Anything beyond that is reviewed during scoping.
Can an AMC vendor be given the job directly?
The work order records the vendor it went to. It stays open in your queue until your team closes it with a note. Contact with the vendor happens outside the module.
Can we see what a repair cost?
Partly. Material issued from the store is recorded against each work order, and vendor bills sit with the purchase orders. Labour from your own team is not costed unless you ask for it.
Can an engineer who avoids computers use it?
Yes. He works from a phone list of his own jobs, and closing a job takes one line of text. The administrator reads the queue without asking him for it.
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