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GullySystem

Hospital Task Raising and Assignment

Task assignment covers the working side of a hospital. Anyone with a login raises a job with ward, location, category and urgency, and every job goes to a named person or team.

Jobs sent to a group chat

A message to a ward group reaches many people and assigns no one. Raising a job in the module puts an owner on it from the start, and the nurse who raised it can see each step. The queue stays readable.

What raising a job takes

Four fields at the ward station

Ward or location, the kind of work, urgency and a line of description. Typing it takes about as long as the message would.

Assigned to a person

The job goes to the housekeeping supervisor on duty for that floor, or to the engineer who owns that complaint type. Groups do not own work.

Accepted, started, done

Each step is visible to the nurse who raised the job, so she does not need to ring the extension to ask where it has reached.

Raised from a phone at the bedside

Nurses, supervisors and technicians open the page on the handset they already carry.

After the job is raised

  • Response times by job type, with escalation when they are crossed
  • Jobs raised and closed by department, by day and by week
  • Open jobs at shift change, so the handover is a screen
  • Housekeeping, maintenance, biomedical and store work in one queue
  • Ward boys who see their own jobs and nothing more
FAQ

Frequently asked questions

Can a nurse raise a job from her phone?

Yes. Nothing is installed. She opens the page on her handset, and her own ward is the first thing shown.

What stops the same complaint being raised three times?

Open jobs for that ward and location show when a new job is raised, so a fault already reported is visible. Duplicates can still occur, and the supervisor closes the second one with a note.

Does it decide which job matters most?

No. It orders work by urgency and by the response time set for each job type. Clinical priority stays with your doctors, and the module does not triage patients.

Is this a hospital management system?

No. It holds jobs, machines and stock, and no patient records. OPD, IPD, pharmacy, lab and billing belong in our Hospital/Clinic Management System, which can run alongside it.

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