Travel Agent and Corporate Accounts for Hotels
Agents and companies book rooms on contract rates and settle later, not at the counter. Each account carries its own amounts, its bookings and what it still owes.
What an account holds
An account is the other kind of customer a hotel has.
How a booking reaches an account
The counter marks a reservation to an agent or a company, and the contract amount is offered in place of the counter tariff. At departure the folio moves to that account instead of closing. Where the guest pays for extras themselves, the folio splits and only the room part travels. A booking marked to the wrong account is reassigned with a reason.
Settling with an account
Settling with an agency is a monthly conversation about a list of stays, so that list has to agree with what their own booking sheet says.
What this module does not do
- Decide your credit terms or commission amounts
- Stop a booking when a limit is crossed, unless you ask
- Post entries into your accounting ledgers directly
- Chase payment, which the owner or accounts desk does
Frequently asked questions
Can agent rates differ by season?
Yes. A contract carries amounts by category and season, with validity dates of its own. Off season reads differently.
Does a guest see the agent rate?
No. The owner decides what the counter shows a guest, and a contract amount can stay out of view.
How are part payments from an agency handled?
A payment is matched to the folios it clears, and the remainder stays outstanding on the account.
Is a warning possible when credit runs over?
Yes, where you want one. The limit and what happens at it are agreed before go-live.
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