Parent Messages for School Transport
Parent messages cover not-boarded alerts, delay and route-change notices, fee reminders and receipts. They go by WhatsApp or SMS to the numbers on the transport record.
What the office sends
By WhatsApp or SMS
The channel is whichever your parents read. Both go to the numbers on the transport record, not to a class group where a route notice is buried. New numbers arrive when the front office changes that record.
Dependence on marking
A not-boarded alert exists because an attendant marked the trip. If the phone stays in a bag, no message is produced and the office has no record to send from. Training on the bus therefore comes before training in the office.
Frequently asked questions
Does the parent hear automatically when a child does not board?
Not on its own. The alert comes from the attendant’s marking, and the office sends it to the parent’s number on the record. Without a mark on the bus there is nothing to send.
Can we message only one route?
Yes. A delay notice goes to the parents on that route, and a fee reminder goes to the families who owe.
Can parents reply to these?
A reply reaches your office as a call or message, and a person answers it. The messages reduce the number of calls but do not replace staff.
Tell us what you need.
Share your requirements and one of our engineers will come back to you within one business day.
What happens after you share your requirements
- A senior engineer reads your answers. Nobody phones first.
- Within one business day you get a written note: what we understood, what we would start with, and the questions we still have.
- If it fits, a proposal follows with the order of work, what we need from you and what you receive at each step.
- No call is booked and nothing is paid until you have read the note. Your details stay with us.
Start with your requirements
Seven short steps that tell us what you need. A senior engineer reads them before anyone gets in touch.
Share your requirements