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GullySystem
E-commerce · Home Appliances · Refrigerators

Software Solutions for Refrigerator Dealers Online

A refrigerator is bulky, heavy and has to fit the room and the route to it. Dealers selling online need capacity and door-type filters and a check on doorway width. They also need delivery by a trained crew, an old-set pickup, and separate warranty periods for the set and its compressor.

At a glance

Sell refrigerators with the door, passage and compressor warranty on record.

A refrigerator is delivered upright by two people, up a lift or a stair, into a kitchen where a gap has been left for it. If it does not fit through the door, the sale fails.

Its warranty often has two parts, one for the set and a longer one for the compressor.

Businesses and operating models

Multi-brand dealers

A dealer lists single-door, double-door and side-by-side models and delivers them across a city with its own crew.

Brand-owned stores

A maker sells its range directly and delivers through a partner network that also installs and services.

How an order moves

The workflow for refrigerators.

  1. 1

    Filter by capacity and door type

    Buyers choose litres, door arrangement and defrost type, and see the outer width, depth and height of each model.

  2. 2

    Passage and space check

    The buyer enters the narrowest door or lift on the route and the gap in the kitchen. The model is flagged if its width exceeds it.

  3. 3

    Reserve a serial

    A particular set is held for the order, in the colour the buyer chose.

  4. 4

    Crew delivery with old-set pickup

    A crew of two is booked, and an old refrigerator is taken away on the same visit where the dealer accepts exchanges.

  5. 5

    Acceptance and warranty start

    The buyer checks the finish at the door. The set warranty and the compressor warranty are recorded against the serial from that day.

Where it breaks

The challenges, and what they cost.

A set that will not go through the door

A refrigerator reaches the building and cannot be carried up. The crew returns it, and the dealer pays for two trips.

Transit dents are disputed

A buyer reports a dent a day later. Without door-step photographs there is no way to tell where it happened.

Two warranty periods are mixed up

A compressor fault is reported after the set warranty ends. The counter cannot see which cover applies.

Old sets block the delivery

An exchange is promised at checkout, and the crew has no instruction to take it.

Requirements to assess

What is specific to this trade.

These are requirements we would confirm in discovery. They describe what the solution may need to handle. They are not features that already exist.

  • Outer dimensions and a passage-width check at the basket
  • A crew booking that includes an old-set pickup
  • Door-step acceptance with photographs
  • Separate warranty periods for the set and for the compressor, where the maker gives them
Recommended modules

What we would build for refrigerators.

Chosen from the commerce capabilities this business needs, not a list of everything.

Dimension and passage check

Compare a model’s size with the door and lift width the buyer supplies.

Crew booking with exchange pickup

Book a two-person crew and add the removal of an old set.

Delivery acceptance record

Capture the buyer’s check, with photographs, at the door.

Part-wise warranty

Record the set and compressor warranty periods separately against the serial.

Serial-linked stock

Reserve a specific set by serial and colour.

Users and permissions

Who works in the system, and what each can do.

Online sales adviser

Confirms the model, the passage check and the delivery slot.

Delivery crew lead

Sees the stairs or lift note, the exchange and the acceptance steps.

Service desk

Reads warranty by part from the serial.

Integrations

What it would connect to.

An integration is confirmed only after its API, access and scope are checked. A connection that updates on a schedule is described as scheduled, not real-time.

  • Showroom serial stock and billing, once the scope of the connection is agreed
  • Instalment options from card issuers, shown only where an issuer actually offers them
  • Delivery crew booking inside the dealer’s own vans or a partner’s calendar
Implementation

How the work runs, and what we need from you.

What you provide

  • Model dimensions and the warranty terms each brand gives
  • How many crews you run and the areas they cover
  • How you take and dispose of old sets

Capture dimensions accurately

Widths and depths are checked against real sets, because the passage check depends on them.

Rehearse a delivery

A test order goes through booking, delivery, acceptance and warranty to find gaps in the steps.

Deliverables

What you receive.

  • Specification and dimension fields for refrigerators
  • A passage check and crew booking flow
  • Part-wise warranty records
Measurement

How progress is judged.

Measures are agreed against your own baseline. We do not promise a result in advance.

  • Deliveries returned because the set would not fit
  • Transit damage disputes with no photograph
India and international

Selling at home and abroad.

Mains voltage, door styles and size conventions differ between markets, and so do rules on old refrigerators. The catalogue shows the variant for each market, and your adviser confirms disposal rules.

The wider requirements for home appliances are on the Home Appliances page.

Suitable software

Home Appliance E-commerce & Showroom Management Software

Existing product, extended

An existing GullySystem product for appliance showrooms already holds serial stock, warranty, exchange, finance cases and fitting visits. A storefront is then built around it.

Serial stock, crew booking, exchange pickup and warranty records are what the existing appliance product and the category store already cover.

Read about the software
Common questions

Questions about refrigerators e-commerce.

Can the store promise that a model will fit the kitchen?

No. It can flag a width above the passage the buyer enters. The buyer’s measurements are theirs to take.

Does it take the old refrigerator away?

The booking can include a pickup, which your crew carries out. Disposal follows your own arrangements.

Does it record the compressor warranty?

Yes, where the brand gives one. The period is stored beside the set warranty and the serial.

Requirement discussion

Talk through your commerce requirement.

Describe what you sell, where you sell it and what is slowing you down. An engineer will reply within one business day.

  • No obligation
  • A reply within one business day
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