Software Solutions for Material Handling Equipment Suppliers
Material handling covers forklifts, pallet trucks, hoists, racks and conveyors. Buyers specify capacity, lift height and power, then expect delivery by freight and a service plan. Some units are hired. Suppliers need duty specifications, delivery arrangements, hours or visits recorded for service and, for hire, a clear return record.
Match the equipment to the load, and the service plan to the equipment.
A forklift is sold by what it can lift, how high and for how long. The sale does not end at delivery, because the machine needs batteries, service and sometimes replacement.
Equipment dealers
A dealer sells new and used trucks and hoists, with service contracts and spares.
Racking and storage suppliers
A supplier designs and supplies racking systems, quoted by layout and capacity.
Hire fleets
A company lends handling equipment by the day or month and records its hours and condition on return.
The workflow for material handling.
- 1
Duty specification
The buyer states load, lift height, aisle width and shift pattern, from which a short list is made.
- 2
Quote with delivery
A quotation includes the equipment, accessories, freight and, where used, a service plan.
- 3
Delivery and handover
The unit is delivered and demonstrated, and operator familiarisation is recorded.
- 4
Service by hours or visits
Service is booked against the unit’s hours or a calendar, as the plan states.
- 5
Hire return or resale
Hired units are inspected on return, and used units are listed again with their record.
The challenges, and what they cost.
What is specific to this trade.
These are requirements we would confirm in discovery. They describe what the solution may need to handle. They are not features that already exist.
- Duty and capacity fields on each model
- Service plans tied to serial and hours
- Hire dispatch and return condition records
What we would build for material handling.
Chosen from the commerce capabilities this business needs, not a list of everything.
Who works in the system, and what each can do.
What it would connect to.
An integration is confirmed only after its API, access and scope are checked. A connection that updates on a schedule is described as scheduled, not real-time.
- Freight carriers that expose booking and tracking in a form we can use
- The existing account-ordering system, for spares and dealer-side orders
- Accounts software, fed by an exported file
How the work runs, and what we need from you.
What you provide
- Your models with capacity and duty details
- Service plans as you sell them
- How you track hire units today
Duty before model
The catalogue is organised by duty, so a buyer is led to equipment that suits.
Service and hire records
Plans and hire flows are tested on a few live units before the full fleet is loaded.
What you receive.
- A duty-based catalogue and quote flow
- Service plan and hire registers
- Delivery and handover records
- Practice sessions for sales, service and hire staff
How progress is judged.
Measures are agreed against your own baseline. We do not promise a result in advance.
- Service visits missed against plan
- Hire damage claims without evidence
Selling at home and abroad.
Loading regulations, operator licensing and inspection rules for handling equipment differ by country. Records are kept as you define them, and your adviser sets the rules per country.
The wider requirements for industrial equipment & supplies are on the Industrial Equipment & Supplies page.
Related subcategories.
Industrial Supplies E-commerce & Ordering Software
Existing product, extended
The ordering back office exists today as GullySystem software. It gives each customer a sign-in with agreed rates, holds orders at a credit limit, and runs picking, dispatch and returns. The specification fields, RFQ handling and cross-reference search are added around it and scoped for each supplier.
Duty specifications, service plans and hire records are catalogue, quote and returns features that the category solution covers as configuration.
Read about the softwareExisting GullySystem products that apply
Related services
Selling in a shop as well?
Questions about material handling e-commerce.
Does it advise on the right truck?
It narrows the list from the duty details entered. The final choice rests with your sales engineer and the buyer.
Can hire and sales run together?
Yes. Sold and hired units are separate registers, so a hired unit can later be listed for sale.
Does it record forklift hours?
Only as entered, or as passed on by a telematics provider whose data can be received. That link is scoped separately.
Talk through your commerce requirement.
Describe what you sell, where you sell it and what is slowing you down. An engineer will reply within one business day.
- No obligation
- A reply within one business day
- Your details stay private