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GullySystem
E-commerce · Water Purification

Software Solutions for Water Purification Sellers

Water purifiers, filters, cartridges and dispensers are sold on the water that the buyer has. After delivery come fitting, filter changes and contracts. Sellers online need source questions, fit data and an installed-unit record that turns each sale into scheduled service work.

At a glance

Sell units, filters and cartridges, and keep every customer’s filter dates in view.

Water treatment is sold twice. First comes the unit or filter, chosen for a particular water supply. Then comes a run of cartridge changes, service visits and contract renewals that can last for years.

The first sale is often online. The second, and larger, part is where businesses lose track of customers, parts and dates. That part is a records problem, because the unit, its cartridges and its contract usually sit in three separate books, and nobody holds all three at the moment a customer calls.

Businesses and operating models

Brands with a service network

A manufacturer sells units, cartridges and contracts online and sends its own technicians.

Dealers with local fitters

A local dealer lists units and filters for a few neighbourhoods and fits them with a small team.

Cartridge and spare specialists

A seller carries parts for many brands, listed by model and sold again on a schedule.

Rental and institutional suppliers

A supplier places dispensers and plants in offices and schools on plans, with scheduled cleaning visits.

How an order moves

The workflow for water purification.

  1. 1

    Water source asked

    The buyer states the supply and, where known, a dissolved-solids reading, and the page suggests suitable technologies.

  2. 2

    Unit, filter or cartridge chosen

    The listing shows capacity, fit and the stages a unit holds, and the basket checks the match.

  3. 3

    Fitting booked

    A fitter or plumber visit is booked with the order, for the units that need one.

  4. 4

    Installed-unit record

    Serial, fitting date, readings and stage list are saved for each customer.

  5. 5

    Reminders and visits

    Due dates produce reminders, a reorder link or a visit with the right spares.

  6. 6

    Renewal or collection

    Annual contracts are renewed near their end, and rented units are collected when a plan finishes.

Where it breaks

The challenges, and what they cost.

Wrong technology for the supply

A unit that suits one water source does poorly on another, and the buyer blames the product.

Cartridges that do not fit

A part that looks right fits a sister model. Returns follow.

Filter dates kept in a diary

Nobody calls at the due date. The repeat sale goes to another seller.

Technicians arrive without spares

The stage list was never recorded. A visit then needs a second trip, and a customer loses patience.

Rented units drift out of the books

A dispenser moves to another floor. No one records it.

Requirements to assess

What is specific to this trade.

These are requirements we would confirm in discovery. They describe what the solution may need to handle. They are not features that already exist.

  • Water-source questions that sit before a unit is recommended
  • A fitment matrix from models to stages to parts
  • Fitting slots matched to the fitters available
  • Stage intervals taken from the makers’ own statements
  • Rental terms and deposits where dispensers are leased
Recommended modules

What we would build for water purification.

Chosen from the commerce capabilities this business needs, not a list of everything.

Source-aware listings

Questions about water supply with seller guidance beside each unit.

Fitment catalogue

Models linked to stages and parts, with the source of each link.

Installed-unit record

What each customer has and when each stage is due.

Visit scheduling

Fitting, service and cleaning visits assigned by area.

Contracts and rentals

Annual plans, monthly rental and deposits with renewal lists.

Reminders

Messages ahead of each due date, leading to a basket or a booking.

Users and permissions

Who works in the system, and what each can do.

Catalogue editor

Keeps fit data, stage lists and water guidance accurate.

Online order desk

Takes orders, answers fit questions and books slots.

Fitters and technicians

Install, service and collect units from a phone.

Service coordinator

Plans visits and chases renewals.

Owner

Approves rental terms and discounts and sees sales and service together.

Integrations

What it would connect to.

An integration is confirmed only after its API, access and scope are checked. A connection that updates on a schedule is described as scheduled, not real-time.

  • A stock and billing record, which can be the existing appliance retail product
  • Technician scheduling or a phone app for visits
  • WhatsApp or email for reminders, from accounts you verify
  • Online payment, and recurring charges where the gateway offers them
  • Couriers for light parts, depending on their booking access
Implementation

How the work runs, and what we need from you.

What you provide

  • Models and cartridges with the stage lists they use
  • The areas and slots your fitters cover
  • Rental and contract terms, if you offer them

Stage lists first

Each unit’s stages are listed, because every reminder and every spare depends on them.

Dry run on orders

Sample orders go through booking, fitting and reminder steps out of customers’ sight.

One area opens first

A single locality is served before the store widens, so visit capacity is measured against real demand.

Deliverables

What you receive.

  • A source-aware catalogue structure
  • A fitment matrix for your leading models
  • Reminder, contract and rental flows
  • Visit scheduling rules
  • Training for editors, the desk and fitters
Measurement

How progress is judged.

Measures are agreed against your own baseline. We do not promise a result in advance.

  • Service visits done on their due week
  • Returns coded as a wrong fit
  • Contracts renewed before the end date
India and international

Selling at home and abroad.

Water quality and supply

Hardness, dissolved solids and pressure differ by region. Source questions and unit suggestions are set market by market.

Currency and payment

A store can display another currency. Collecting and settling it is a separate matter between you, your bank and your gateway.

Standards and claims

Product standards, and what may be said about performance, vary by market. Pages follow the wording you give them, and your own adviser confirms each country.

Service coverage abroad

Fitting, servicing and spares take local teams. A market is opened only where a team can attend.

Suitable software

Water Purification E-commerce Software

Configured implementation

A packaged commerce platform, selected jointly during discovery, carries the storefront. The retail product GullySystem already runs for appliance dealers can hold serial stock and warranty for units, while the water-specific flows are configured around both.

Read about the software
Common questions

Questions about water purification e-commerce.

Can the store tell a buyer which unit suits their water?

It can show guidance you write and ask about the source. It does not test water, and a fitter’s reading remains the check.

Do cartridge reminders go out automatically?

Yes, from the dates stored for each stage, once the reminder channel and wording are agreed.

Can we rent out dispensers?

Yes. Plans, deposits and recurring cleaning visits are part of the design, within what your payment route allows.

Does the software promise what a purifier removes?

No. Performance statements come from the brand and the laboratory, and are shown as theirs.

Requirement discussion

Talk through your commerce requirement.

Describe what you sell, where you sell it and what is slowing you down. An engineer will reply within one business day.

  • No obligation
  • A reply within one business day
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