One careful record for each case, from first call to final account.
Manage first calls, case records, family contacts, arrangements, statements of goods and services, services, chapel and vehicle bookings, documents, merchandise, payment plans and pre-arranged plans in one system. From the first call to the final receipt, one case holds the person’s details, the service schedule and the family’s account. Directors and office staff read the same record.
- Price list, packages and statement layout entered as you use them
- Open cases, balances and pre-arranged plans migrated
- Changes to prices and checklists handled by GullySystem staff when asked
GullySystem configures this software for funeral homes, which hold first calls, arrangements, statements, service schedules, documents and family accounts in one place. A case record carries the person’s details, the family contacts, the chapel and vehicle bookings and what is owed. Merchandise and pre-arranged plans sit on the same system. Roles limit who sees each case.
What goes wrong before the software.
How the work flows through it, step by step.
- 1
First call
The on-call director records the person’s details, the family contact and where the person is being cared for, and a case opens.
- 2
Arrangement
The director meets the family, lists the choices from the price list and produces a statement of goods and services for approval.
- 3
Documents and notices
Required certificates and permits are tracked as received or missing, and notices are drafted from the case details.
- 4
Service schedule
The venue, vehicles, drivers, bearers and celebrant are booked against the service date and time.
- 5
Service and care
On the day, staff see the plan for each person, the order of events and who is responsible for each step.
- 6
Account and follow-up
The final statement is issued, payments or instalments are recorded, and a thank-you and any aftercare note are sent.
What is inside.
Every module can be switched on, left out or changed to match how your team already works.
The business modules it is built from.
Each one is also available on its own, or inside a system built for you.
- Contact & Account Management
The family and the contacts around the person are kept as linked records, so a phone number is changed once and shows everywhere.
- Estimate/Quotation Management
The statement of goods and services is built from the price list during the arrangement, and each revision after a change is kept.
- Resource and Room Booking
Chapels, reception rooms and the celebrant sit on one calendar, which stops two services being booked into the same space at once.
- Vehicle and Trip Management
Each transfer and procession is a trip with a vehicle, a driver, a route and a time that the crew can read in advance.
- Document Management
Every certificate, permit and consent is filed against its case, with the missing ones listed so staff know what to chase.
- Stock Tracking and Alerts
Caskets, urns and supplies are counted as they arrive, are reserved to a case when chosen and raise a reorder alert at a set level.
- Receipts Management
Each part payment or instalment is posted to the family’s account, and a receipt is issued so both sides hold the same balance.
- Contract Management
A pre-arranged plan is held as an agreement with its terms, wishes and payments, and can be found quickly when it is needed.
How we would put it in.
Setup, data migration, integrations and anything built on top.
One system, each person sees their part.
For funeral directors
Open a case, hold the arrangement, see documents outstanding and follow the service from first call to account.
For office staff
Prepare statements and invoices, take payments, post receipts and chase missing documents.
For drivers and crew
See their own transfers and services, the times and the venue, and mark each task complete.
For owners and managers
Read cases by status, balances outstanding, merchandise used and plans held, across every branch.
The numbers the owner asks for.
- Cases opened and completed by period
- Statements issued and approved
- Documents outstanding by case
- Chapel and vehicle use by week
- Balances outstanding and payment plans
- Merchandise used and stock on hand
- Pre-arranged plans held and payments due
Who this is built for.
- Family-run funeral homes with one or two directors
- Firms with several branches and a shared fleet
- Funeral homes that hold chapels or reception rooms
- Operators that sell pre-arranged plans
- Cremation and burial service providers that arrange transport and ceremonies
When it is not the right choice.
- One director arranging a handful of services each month will do well enough with a paper diary and a tidy filing cabinet.
- Cemetery or crematorium operators whose main work is plot or niche management will find a facility or land record system closer.
Adapted to your business before it goes live.
You are not handed a login and left to it. The product is set up around your records, your people and the tools you already use.
Works alongside
- SMS
- WhatsApp or other messaging
- Payment gateway
- Accounting export
- Document storage
Questions owners ask before a demo.
Can it manage both burial and cremation cases?
Yes. The case record holds the type of service, venue and the documents that service needs. Checklists are set with you and reviewed during implementation.
How is a family’s information protected?
Each person sees only the cases their role needs, and a log names whoever opened or edited a file. Local privacy law is checked against this setup.
Can we produce our own statement of goods and services?
Yes. Your price list and layout are entered once, and each statement is built from them. Revisions are kept, so the earlier figure is not lost.
Can it schedule chapels, vehicles and staff together?
Yes. A service books the venue, vehicles, drivers and celebrant on one calendar. Clashes between two services are visible before they happen.
Does it handle payment plans?
Yes. A balance can be split into instalments, each with a due date and a receipt. Which plans are allowed depends on local rules, reviewed during implementation.
Can we hold pre-arranged plans?
Yes. Each plan keeps its terms, the wishes recorded and the payments made. Rules on trust accounts and insurance products vary by country and are not built in.
Does the on-call director need to be at the office to open a case?
No. On-call directors and drivers open their own cases and transfers in a mobile browser and tick off each task. A connection is needed.
Can existing cases be moved?
Yes. Current case files, balances and plans come in from your folders, and a senior director compares a sample against the originals before the first live case.
Who owns the data?
You do. The quotation sets out how case files and price lists are returned to you on request.
What does it cost?
No price is published. The figure depends on users, branches and configuration. We begin by walking through sample arrangement files, and the quotation then gives your figure.
Wondering what it costs? Six questions give you a written scope and the buckets any quote should separate.
Businesses that use this.
Related products.
See Funeral Home Management Software with your own data.
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