One connected system for emergency calls, key records, van stock and billing.
One system handles lockout calls, dispatch, job cards, key and keycode records, van stock, commercial contracts and invoicing. Each job carries its address, the technician sent, the identity check made and the parts used. Key records are limited to chosen roles, and each time one is opened it is logged.
- Rates, stock items and job types keyed in as you quote them
- Customers, contracts and balances owed brought across
- Rate and access-role changes made by GullySystem staff on request
Locksmith businesses take calls, send out technicians, fill in job cards and bill customers through Locksmith Management Software, which GullySystem builds around their rates. Each job records the technician, the customer check, the work done and the stock used. Key and keycode records are held behind restricted roles. Commercial contracts and their visit dates are kept beside the call records.
What goes wrong before the software.
How the work flows through it, step by step.
- 1
Call
The phone rings. Address, lock type, urgency and caller details go on the record, and a price range is given before anyone is sent.
- 2
Dispatch
The nearest available technician is assigned by area and skill. The customer receives an arrival window by message or phone.
- 3
Check and work
The technician records how the caller’s right to the property was checked, then the work done and each part fitted.
- 4
Stock and keys
Parts are deducted from the van. New keys, cylinders and systems are added to the site’s key record under restricted access.
- 5
Billing
The job card produces the invoice. Payment by card or cash is posted on site, and account customers receive an invoice.
- 6
Follow-up
Rekeying, key audits and contract visits are scheduled from the job. Reminders go out ahead of each date.
What is inside.
Every module can be switched on, left out or changed to match how your team already works.
The business modules it is built from.
Each one is also available on its own, or inside a system built for you.
- Technician Scheduling
Emergency cover and booked visits sit on one calendar, so a contract visit is moved deliberately and not lost when a call takes the technician.
- Job Cards
Each job card holds the call, the check made on the caller, the work done and the parts fitted, and it closes only when billed.
- Roles and Permissions
Only the roles you name can open a site’s keycodes or issue lists, and everyone else sees that a record exists and nothing more.
- Audit Trail
Every view, edit and key issue is written with the user and the time, so a question about who saw a code has an answer.
- Stock Tracking and Alerts
Blanks, cylinders and locks are issued to vans and used against jobs, and an alert appears when a common size runs low.
- Estimate/Quotation Management
Fitted work is priced from the rate list for labour, call-out and parts, and every quote the customer saw is kept.
- Contract Management
Service agreements hold visit dates, key audits and renewal dates, so commercial customers are visited and renewed on time.
- Invoice Management
Invoices are raised from the job card with tax lines set for your country, and payments taken on site are posted against them.
How we would put it in.
Setup, data migration, integrations and anything built on top.
One system, each person sees their part.
For owners
See calls open, jobs by technician, stock used against billing, contract renewals and unpaid invoices.
For dispatchers
Log calls, assign technicians by area, give arrival windows and rebook visits when emergencies come in.
For technicians
Open assigned calls on a phone, record the check, work and parts used, and take payment on site.
For key custodians
Alone see the key and keycode records for each site, and issue or retire keys under a logged approval.
For commercial customers
Read visits made, keys issued and invoices raised for their own sites through the account record.
The numbers the owner asks for.
- Calls received and response by technician and area
- Jobs by type: lockout, rekey, fit and upgrade
- Parts and blanks used against each job
- Access log for key and keycode records
- Contract visits due and renewals approaching
- Unpaid invoices by customer, oldest first
Who this is built for.
- Locksmith firms that take emergency calls and send technicians out in vans
- Locksmiths who work for landlords, letting agents and building managers
- Businesses that install and service master key systems and access control
- Firms that fit locks, safes and door hardware on new and existing buildings
- Owners who need a record of every key issued and every door opened
When it is not the right choice.
- One locksmith taking a few calls a week gets by with a phone, a notebook and an invoice template.
- Businesses whose main work is installing alarms, cameras and access control may find CCTV Installer Management Software closer.
Adapted to your business before it goes live.
You are not handed a login and left to it. The product is set up around your records, your people and the tools you already use.
Works alongside
- SMS
- WhatsApp or other messaging
- Card payment gateway
- Accounting software export
Questions owners ask before a demo.
Is it for emergency calls or planned work?
Both. An emergency call is a short job with quick dispatch, and a planned visit is booked on the schedule. Both end in the same job card and invoice.
How are key and keycode records protected?
Only the roles you choose can see them, and each view or change leaves an entry in the audit log. The rules are agreed with you during implementation.
Can we record how we verified the customer?
Yes. The job card holds a field for the check made and the person who authorised the work. Your own procedure decides what is checked.
Can it manage master key systems?
Yes. Levels, keys cut, holders and returned or lost keys are recorded per system. The charts themselves are held as documents against the site.
Do technicians work from a phone?
Yes. They open assigned calls, record the check and parts used, and take payment on site. Because the app works online, a job in an underground car park may need a connection first.
Does it track stock in the van?
Yes. Items are issued to each van and used against jobs, with reorder levels for common cylinders and blanks.
Can existing customers and contracts be moved?
Yes. Your customer book, contract terms and key records are brought in from the files you keep, and whoever runs the office reads them against the originals before the first dispatch.
Who owns the data?
You do. The quotation says how your call logs and key records are returned to you as files if you ever leave.
What does it cost?
No price list is published, because the figure follows the number of users and how the system is arranged around your vans. A demo with sample lockouts and key-cut orders comes first, then a proposal.
Does it show where each technician is?
No. There is no vehicle or phone tracking. Dispatch uses each technician’s area and open calls, and he marks each job done on his phone.
Wondering what it costs? Six questions give you a written scope and the buckets any quote should separate.
Businesses that use this.
See Locksmith Management Software with your own data.
Tell us how you run things today. We’ll show you the parts that matter to you and say plainly what would need changing.
- No obligation
- A reply within one business day
- Your details stay private
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