Work Order Management for Pest Control Jobs
Work order management raises a work order for every visit or job and assigns it to a technician. It tracks the order from open to signed off, with notes and photographs from the site.
What the work order carries
Open, assigned, closed
A work order exists from the moment a visit falls due or a job is booked. It carries a technician’s name until he closes it. At four in the afternoon the desk sees which orders are still open and can call the customer before the customer calls.
What open orders tell the desk
- Jobs still open at four, with the technician holding them
- Jobs closed without a customer signature
- Visits that needed a follow-up, and whether it was booked
- Work orders reassigned during the day, and why
Closing at the site
A job written up late at night is a job whose details are being reconstructed from memory. Close the order where the work happened. The rest of the record rests on that habit, and software does not install it.
Frequently asked questions
Does the technician need a separate app?
No. He opens his job list on the phone, works down it and closes each job where he stands.
What if there is no signal in a basement?
He closes the job once he is back in signal, after a short wait. New technicians should be told on day one, or they may leave every entry for the evening.
Can a customer get a copy of the work order?
Yes, as the service report, by email or as a WhatsApp message made ready to send. It is easier to send the same day when the order was closed on site.
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