Delivery Platform Orders for Restaurants
Orders from delivery apps are kept beside dine-in and parcel orders, so the kitchen cooks from one queue. The payout side is followed separately.
What a platform order holds
A platform order is entered or imported with the details the restaurant needs later.
Getting orders in without double entry
Where a platform offers an order feed for your outlet, orders can arrive in the system on their own. Whether that is open to your account is checked during scoping, and any such link is quoted after the platform’s terms are read. Until then the counter punches the app order with its number, which still keeps one kitchen queue and one sales figure. Many restaurants start this way.
Settlement against platform statements
The money from an app arrives in a batch, not per order, so the two have to be read against each other.
Where the platform decides, not us
- Commission, charges and when a payout is released are the platform’s terms
- Whether an order feed is available for your outlet rests with the platform
- Menu and photographs on the app are published by you there
- A customer’s number is given only as far as the platform allows
- Rider assignment and tracking stay inside the app
Frequently asked questions
Will app orders flow in automatically?
Sometimes. It depends on what the platform opens for your account, and scoping confirms that before any quote is given.
Can platform dishes carry their own rates?
Yes. Each platform can hold its own rate against a dish, and bills pick the rate from the order type.
How do we check a payout?
Enter the statement credit against the period, and the orders that do not agree are listed for you to question.
Does it handle our own delivery boys?
Yes, as parcel orders with the boy recorded. Live rider tracking on a map is a separate piece of scoping.
Tell us what you need.
Send a short brief and one of our engineers will come back to you within one business day.
- No obligation
- A reply within one business day
- Your details stay private