The OTA extranet shows the room free, but the front desk gave it away an hour ago.
Independent hotels run on a PMS, several OTA extranets, a paper arrival register and a housekeeping WhatsApp group, so rooms get sold twice. GullySystem connects those pieces, or builds the missing screens around the system you already pay for. It starts with a free technology audit of your front desk.
Rooms are sold on MakeMyTrip, Booking.com, Agoda, your website and over the phone, and one person at the desk keeps them in step.
We don’t push a new hotel system by default. We fix the handovers between desk, housekeeping, kitchen and accounts, and add software only where someone is copying numbers by hand.
A booking lands from an OTA, a corporate travel desk emails a rooming list, and a regular calls the manager directly. The desk enters each one, blocks the room on other channels if someone remembers, and collects ID at check-in, with Form C for foreign guests.
During the stay, housekeeping marks rooms clean in a WhatsApp group, the restaurant writes room charges on a KOT, and the minibar is counted at checkout. The folio is built from all of these.
At month end, accounts match OTA payouts to the bank, raise GST invoices with corporate GSTINs, and chase travel agents on credit, mostly in Tally from printouts.
What goes wrong for hotels without a proper system.
We sold the same room twice again
The channel sync lagged or a walk-in was never blocked on Booking.com. The desk ends up calling the hotel down the road.
Room service never reaches the bill
The KOT for two coffees sits in the restaurant, the guest checks out at 6 a.m., and the charge is gone.
Housekeeping status lives in a WhatsApp group
The desk cannot see which rooms are inspected, so early arrivals wait in the lobby beside a clean but unmarked room.
OTA payouts never match the booking report
Commission, TCS and cancellation fees differ by channel, and accounts match each payout line to a reservation by hand.
What we would build for hotels.
Named the way your team already talks about the work. We start with whichever part the audit shows is costing you most.
Room calendar across channels
Rooms by type and date, linked to your channel manager, with walk-ins and phone bookings blocked the moment they are taken.
Check-in with ID capture
ID photo and foreign guest fields stored on the reservation, visible only to front office staff.
Housekeeping board
Supervisors mark rooms dirty, clean or inspected from a phone, and the desk sees it live.
Folio with KOT and minibar charges
Restaurant and minibar entries post to the room folio, so checkout shows every charge.
OTA payout reconciliation
Each channel payout is matched to its reservations, with commission and TCS split out.
GST invoices and Tally export
Room and F&B invoices with the right GST rates, and day-end entries pushed to Tally.
The services behind it.
API and System Integration
Tally, WhatsApp, payment gateways, GST portals and your own apps sharing one set of numbers.
Learn moreBusiness Process Automation
Approvals, reminders, follow-ups and reports that run on their own instead of on someone remembering.
Learn moreERP, CRM and Business Software Implementation
One record of stock, orders, customers and accounts, set up so your team opens it every day.
Learn moreData Engineering and Business Intelligence
Dashboards that answer the owner’s Monday questions without anyone building an Excel sheet first.
Learn moreHow the work runs from Bengaluru for your city.
- 01
The audit, by call
A screen-share and a look at the sheets, Tally reports and WhatsApp groups your team uses. No travel needed.
- 02
A written proposal
Scope, what we build first and the cost, agreed in writing before anything starts.
- 03
Build in short rounds
Working screens shared every few weeks. Your team tests them from your own office.
- 04
Go-live, in person when it helps
For data migration and training we can come to your city. Travel is agreed in advance.
- 05
Support online
Fixes, changes and hosting handled remotely by the same team that built it.
Software we have built and run.
We only name clients whose work is published. These are systems our team designed, built and supports.
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Read the case study School transport servicesSAM Tours: school transport on a single ledger
Registration, fee collection, routing and finance writing to the same records — closing the gap between journeys run and fees actually collected.
Read the case studyQuestions hotels ask before they call.
Do we have to replace our current PMS?
Usually not. Most PMS products handle the core booking well, and the pain sits around them. We connect what you have and replace only what fails.
Can it post our hotel entries into Tally?
Yes. Day-end revenue, GST on rooms and food, and OTA payouts go into Tally as vouchers, so your accountant keeps the books they know.
Is a ready hotel package better for a small property?
For a homestay with one or two booking channels, an off-the-shelf PMS with a channel manager is often enough and cheaper. Custom work pays off when you run a restaurant, banquets or several properties.
Can it handle our restaurant and banquet billing too?
Yes. KOTs post to the room folio or a walk-in bill, and banquet bookings carry their advance and menu. If your restaurant has a POS, we link to it.
What happens in the free technology audit?
We look at the software, spreadsheets and WhatsApp groups your business runs on today and write down what works, what slows your team down and what is missing. A demo login, a screen-share or a few screenshots are enough to start. You get a report ordered by priority, and there is no obligation to hire us afterwards.
How much will the software cost?
We don’t publish a price, because it depends on what the system has to do. The audit settles the scope, and the cost goes into a written proposal before any work starts.
Bengaluru areas with many hotels.
Related industries.
Tell us how your business runs today.
A few lines on your spreadsheets, software and WhatsApp groups is enough. We reply the same working day.
- No obligation
- We reply the same working day
- Your details stay private