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GullySystem
Industry category · Hospitality and accommodation

Put every booking, stay, meal and extra charge on one guest or member record.

Hotels, resorts, serviced apartments, hostels, restaurants, caterers and coworking spaces sell a bed, a table, a seat or a menu by the date or the hour. Bookings arrive from several channels, and charges arise at several counters. Each person expects one correct bill. These trades need one chart of what is available and one record of what each person has used.

At a glance

Seven trades are gathered here: hotels, resorts, serviced apartments, paying guest and hostel operators, restaurants, caterers and coworking spaces. A hotel sells nights. A PG sells beds by the month. A coworking space sells seats and meeting-room hours. A caterer sells an event by the plate. In each, the thing sold has a calendar.

Bookings arrive from booking sites, travel desks, corporate accounts, calls, walk-ins and WhatsApp, and each source may quote a different rate for the same room on the same night. Once a person is in, charges come from several counters: the room, the restaurant, the minibar, laundry, the meeting room, the canteen. Each should land on the same bill before the person leaves.

Behind the front desk is a second record: what the kitchen used, which room is clean, which seat is occupied, what a tenant owes and what the platforms actually paid. Most of it sits in WhatsApp groups, notebooks and spreadsheets, and it is reconciled by hand when the month closes.

13 trades in this group
The trades

Software for each kind of hospitality and accommodation business.

Hotels

Independent hotels run a property management system, several online travel agency extranets, a paper arrival register and a housekeeping chat group, and rooms get sold twice. Our hotel software can replace those pieces, or add the missing screens around the system you already pay for. Housekeeping, the restaurant and accounts then read one guest folio. Travel agent dues stop being a printout.

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Resorts

Resorts sell cottages and rooms, but also day outings, meal packages, activity passes, weddings and corporate offsites. Bookings come from online travel sites, travel agents, calls and WhatsApp, and the final bill draws on several counters. Our hotel software holds rooms, rates, folios and banquets, with restaurant billing beside it. Day-outing passes, activity slots and package pricing are added as custom work.

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Serviced apartments

Serviced apartment operators let furnished studios and flats to project teams, relocating families, consultants and patients’ relatives, for a night or a whole quarter. The software holds every unit on a date chart. Corporate rate contracts, passport scans, folios, turnover status and each company’s monthly statement hang off the same stays.

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PG and hostel operators

Paying guest (PG) and hostel operators sell space by the bed, bill rent and food on one line, and keep deposits, agreements and police verification papers in a cupboard. The PG and hostel software is adapted to your blocks, sharing rates and mess plan, so every bed, tenant and pending payment sits on one screen.

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Restaurants

Restaurants run on a POS, printed kitchen order tickets, two delivery-platform tablets and a store register, so food cost, wastage and the platform payout stay unclear. Our Restaurant Management System is the POS itself, with recipe cards, indents, purchases, platform orders and the day close in one record. Where you keep your current POS, a costing layer is built beside it as custom work.

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Caterers

Caterers run weddings, corporate lunches and daily lunch-box contracts from messaging chats, quotations and purchase lists. The work starts at the quotation and ends at settlement, with menu versions the family approves, quantities worked from the closing count, and every extra plate added at the hall recorded.

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Coworking spaces

Coworking spaces run hot desks, dedicated desks, cabins, meeting-room credits and monthly tax invoices on Google Sheets, a shared calendar and a members’ WhatsApp group. The ready coworking space management software is fitted to your centre, so seats, day passes, room bookings, credits and billing all come from one member record.

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Vacation rental operators

Vacation rental operators manage homes for owners and sell nights on several booking channels. Calendars, cleaning rosters, guest messages and owner payouts usually sit in separate tools. The rental product keeps each unit, reservation, turnover, maintenance job and owner statement on one record. A double booking or a late clean is seen before the guest arrives.

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Museums

Museums look after objects and welcome people, and the two sides rarely share a system. The catalogue sits with the registrar, tickets with the front desk and memberships in a spreadsheet. The software ties accession records, loans, condition checks, timed admissions, school visits, shop sales and members to one record each. Collection and visitor questions can then be read together.

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Homestays and guesthouses

A homestay is a home with a few rooms let out, and the host is also the cook, cleaner and front desk. The software holds each room and dorm bed in one calendar, with guest register entries, advance deposits, breakfast counts and the final bill sitting beside each stay. Nothing lives in a diary on the kitchen shelf.

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Cafes and coffee shops

Cafes sell small tickets all day from a till, a bean supplier, a pastry vendor and a staff rota that sit in separate places. Cafe software holds drink recipes, counter billing, bean and milk stock, shift cash-up, loyalty cards and supplier orders together.

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Cloud kitchens

Cloud kitchens cook for several delivery brands out of one kitchen, with orders arriving on aggregator tablets and drawing on one shared stock room. The software holds every channel, brand menu, prep ticket, rider handover and payout statement together in one view.

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Tiffin services

Tiffin services run on a daily subscriber list that changes every evening with pauses, extra boxes and new starts. The tiffin product holds plans, the daily menu, diet variants, rounds and box returns together. Prepaid balances and renewals follow from the deliveries made.

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What they share

Where these businesses lose time and money.

Availability is held in more than one place

The chart, a booking site’s portal, a spreadsheet and the desk manager’s memory each show a different picture, and a second booking lands on the same night. Someone is moved at short notice.

Charges from counters miss the bill

A kitchen order ticket, a minibar count, a laundry slip or a room-hours entry stays at its counter and never reaches the guest’s bill. The charge is lost.

Status is told in a chat group

Which room is ready, which bed is free and which seat is taken is passed on in a group or a notebook. The desk has to guess.

Payouts and dues are matched by hand

Booking-site payouts, delivery-app settlements and corporate statements carry commission, deductions and part payments. A short payment goes unnoticed.

Cost per plate and per outlet is a guess

Recipes, groceries and food plans are not tied to what was sold, so margin by event or outlet is estimated. Owners decide on feel.

What the software does

What we build across hospitality and accommodation.

One chart for rooms, beds, seats and halls

Show every room, apartment, bed, cabin or hall against every date, mark each as occupied, reserved, blocked or free, and refuse a second booking on dates already held.

One bill per stay, event or member

Post room, meal, laundry, activity, meeting-room and extra charges to a single bill as they happen, and split the bill between the guest and a company where the company pays.

Status updated from a phone

Let housekeeping, the warden or the floor supervisor mark a room clean, dirty or blocked, or a bed vacated, from a phone, so the front desk reads the same state.

Rates and plans held as data

Hold season, weekend, agent, corporate, sharing and plan rates with their date ranges, so a booking quotes the right figure and a company’s monthly statement draws on its contract.

Recipes and plans read against sales

Give each menu item a recipe, each event a menu version and each tenant a food plan, and read the stock issued against what was sold, served or planned.

Payouts and dues matched to bookings

Match each booking-site or delivery-app payout, corporate statement and tenant payment back to the reservations, bills or months it covers, with commission and short payments shown as lines of their own.

Common questions

Questions hospitality and accommodation businesses ask.

Do we have to replace our current booking or billing system?

Not necessarily. The booking itself is usually handled well. The trouble sits in the handovers between desk, housekeeping, kitchen and accounts, which screens added beside your current system can cover, or the hotel product can replace it.

Can booking-site reservations reach the chart by themselves?

Not on their own. They arrive through a channel manager that you run, which passes them to the chart. There is no booking engine for your own website, so direct enquiries are keyed in at the desk.

Can one product cover a hotel, a PG, a restaurant and a coworking space?

No. Each keeps a different record: a room chart, a bed list, a recipe card, a seat plan. The hotel, paying guest, restaurant, catering and coworking products are separate, and each is fitted to the way that trade takes a booking and raises a bill. A resort starts from the hotel product, with day passes and similar extras built beside it.

Does a small homestay, one outlet or a single space need software?

Often not. A homestay with a few rooms can run on a diary and a payment app. One outlet with a short menu may manage with its till system, and a small space may keep a shared calendar. The need grows with channels, outlets or floors.

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