Order History and Repeat Orders for Dealers
Every order is kept with its date and the rates that applied. A dealer or a sales officer can reopen any earlier order, change a few lines and send it as a new one.
A record of past orders
Dealers often order much the same goods each month. The order history keeps each order with its date and rates, so the earlier basket is always at hand. Nothing has to be typed again from a voice note. The dealer opens the history and picks the order to start from.
How a repeat order is made
Who uses it
- Dealers and retailers repeating a previous month’s order from a phone
- Sales officers resending an order for a dealer on their route
- Order desk clerks checking what a dealer ordered last time
- Owners reading orders by dealer, territory and day
What stays with the client
The history keeps what was ordered. It does not suggest what a dealer should buy. Rate and scheme changes between two orders are shown on the new order, and how long history stays online is fixed with the firm at set-up.
Frequently asked questions
Does a repeat order use the old rates?
No. It is a fresh order, so the price list and scheme in force on the day apply. The old order keeps the rates it carried.
Can a sales officer repeat an order for a dealer?
Yes. The officer opens the dealer’s history and sends the order in the dealer’s name. The note of who keyed it is saved.
Will older dealers manage it?
Repeating a previous order takes a few taps, and for many dealers that is where they start. The sales officer can still key orders for those who prefer not to log in.
Are returns and part dispatches visible in the history?
Yes. The order shows what was dispatched and what is still pending, and returns are raised against the invoice.
Tell us what you need.
Share your requirements and one of our engineers will come back to you within one business day.
What happens after you share your requirements
- A senior engineer reads your answers. Nobody phones first.
- Within one business day you get a written note: what we understood, what we would start with, and the questions we still have.
- If it fits, a proposal follows with the order of work, what we need from you and what you receive at each step.
- No call is booked and nothing is paid until you have read the note. Your details stay with us.
Start with your requirements
Seven short steps that tell us what you need. A senior engineer reads them before anyone gets in touch.
Share your requirements