Dental Recalls and Reminders for Patients
Patients due for a scaling, a six-monthly review or an orthodontic adjustment are listed from the visit records. Each reminder is delivered by WhatsApp, a text message or email.
Who is due
Sending reminders
The desk picks a list and a message, and sends. Replies are handled by staff. A message for a recall can carry a link to book a slot. Appointment reminders for the next day use the same channels.
Respecting the patient’s wishes
Anyone who asks not to be messaged can be marked and is left off the lists. The clinic decides what messages it sends and how often. WhatsApp Business rules for approved messages apply to what is sent there.
What it does not do
It does not decide when a patient should return, because that interval is the dentist’s to set. Some people will not return. What the desk gets is the list.
Frequently asked questions
Can recall intervals differ by patient?
Yes. A dentist can set a shorter interval for a patient with gum disease, and a longer one for a patient with healthy gums.
Do messages need a WhatsApp Business account?
Yes, for anything sent from within the system. SMS can be used first, and WhatsApp added when the clinic’s account is ready.
Can the desk see who has been messaged?
Yes. Each patient’s record shows the messages sent and the date, so the same person is not called twice.
Can recalls be sent in the local language?
The wording is the clinic’s own, and messages can be written in the language the clinic chooses. This is confirmed during scoping.
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