Delivery Proof for Road Consignments

Delivery is marked against the lorry receipt the consignment was booked on. The signed copy, or a photograph of it, stays attached to that consignment.

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What is recorded at delivery

Who took delivery

Whoever signed at the consignee godown or shop, by name, and the stamp used where a firm stamps the copy.

Packages delivered

Packages handed over against packages booked, so a short delivery is visible on the consignment and not only on the paper.

Condition of goods

Wet bags, dented drums, a torn carton or a broken seal, written in as the consignee describes them at the door.

Signed copy

A photograph of the signed delivery copy taken on the driver’s phone, or the paper scanned when it reaches the office.

Refusal

A consignee who will not take the goods, with the reason given. The consignment stays open until your office decides what happens to the load.

From the door to the office

The driver unloads and gets the copy signed. A photograph sent from the phone tells the booking office the load has landed, hours before the paper arrives in the mail bag. Branch staff attach the paper copy when it reaches them. Both sit on the same consignment.

What the proof releases

The freight bill

A party billed monthly has the consignment pulled into the bill only after delivery is marked, which keeps your bills clean.

To-pay collection

Freight collected at the door is posted against the driver or the branch that took it. The amount stops being open.

Attached lorry balance

The balance hire held back on a hired vehicle is released once the signed copy is on the consignment.

Claims

A shortage or damage note is the first record your office works from when the consignor writes in about the load.

What your firm decides

Whether a photograph alone is enough to close a consignment
How many days a signed copy may take to reach the office
Who may mark a delivery without any copy at all
Which staff may note a shortage against a consignment

What delivery proof does not do

It does not settle a claim. What your firm pays on a damaged load follows the terms you carry goods under, and insurance on the goods is a matter between the consignor and the insurer. The system takes no signature from the consignee on a device unless a signature pad is set up during scoping.

FAQ

Frequently asked questions

Can the driver upload the signed copy himself?

Yes. He photographs it at the consignee godown, and the picture lands on the consignment for the booking office to see.

What if part of a load is delivered?

The packages taken are recorded and the rest stays open on the consignment, with the reason the balance was not accepted.

Does a consignee get told before the lorry reaches?

Yes, where you want it. A message can go out on dispatch and again before the drop, by WhatsApp or text message.

How long are the copies kept?

Attachments stay with the consignment for as long as you hold the records. Storage limits are settled in the proposal.

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