Counter and Parcel Orders for Restaurants

Name: GullySystem
Address: #257, 3rd Floor, Sri Nanjundeshwara Complex, Service Road, Nagarbhavi 8th Block, Outer Ring Road, 2nd Stage, Bengaluru, Karnataka, 560072, IN
Telephone: +91-8095858589

Darshinis, cafes and parcel counters bill before the food is served, so the order and the payment happen in one step. This module holds that flow.

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How a counter order runs

The customer orders and pays at the counter, and a token carries the order to the kitchen.

Token number

Each order takes the next token of the shift. The token prints on the bill and on the kitchen ticket, so the counter can call it out.

Payment first

Cash, UPI or card is taken before the kitchen ticket is sent, which is how most self-service counters work.

Collection

The token is marked collected when the plate or the parcel is handed over. Uncollected tokens stay on the counter screen.

Parcel orders over the counter and on the phone

A parcel order carries a little more than a dine-in line. Packing material is counted against it, a packing charge can be added, and the customer’s name and number are saved so the counter can call when it is ready. Orders taken on the phone or on WhatsApp are entered with a pickup time, and they appear on the kitchen screen only when that time is near. Own-delivery orders record the boy who took them out.

Who works on this screen

Counter staff

Punch the order, take payment, print the token and hand over the parcel when the kitchen marks it ready.

Kitchen

Reads counter tickets in the same queue as table tickets, with the token shown in place of a table number.

Owner

Sees the counter and parcel share of the day beside dine-in, along with packing material used.

What the client sets up

Whether tokens restart each shift or run through the day
Whether payment must be taken before the ticket is sent
The packing charge, if any, and which items carry it
Who may cancel a paid token and how a refund is recorded
Whether your own delivery boys are tracked by name

FAQ

Frequently asked questions

Can the counter bill without a table?

Yes. A counter order needs only a token, so no table is opened and nothing is left to close on the floor.

How is a phone parcel order handled?

The counter enters it with a name, number and pickup time, and it reaches the kitchen as that time approaches.

Does a customer display show the token?

Only where a display is installed. The counter screen always lists the tokens waiting to be collected.

Can a paid token be refunded?

Yes, with a reason and the staff name on the record. How refunds are approved is your rule.

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